ETIC, Business Analyst - Senior Associate

Key responsibilities 

• Support initiatives across Internal Firm Services (IFS) functions such as HR or Finance, working with stakeholders to understand both common requirements and function-specific processes. 

• Contribute to the continued evolution and adoption of the ESP ServiceNow platform, including analysis of existing services, onboarding of new services and identification of opportunities for process improvement. 

• Act as a liaison between business stakeholders and IT teams to ensure technology solutions meet business goals. 

• Perform the end-to-end analysis of business processes, identifying inefficiencies and improvement opportunities. 

• Facilitate workshops, interviews, and design sessions with cross-functional teams to gather insights, challenge assumptions and validate solutions. 

• Collaborate closely with architects, project managers, developers, and testers to ensure solutions are feasible, scalable, and aligned with enterprise architecture. 

Who you are 

• You are a proactive problem-solver who thrives on turning complex challenges into actionable solutions. 

• You are a pragmatic and flexible thinker who can easily shift between topics and priorities, adapting quickly to evolving needs. 

• You have a strong analytical mindset and can translate business needs into clear IT requirements. 

• You have a solid understanding of IT systems, data flows, and solution architecture principles. 

• You have hands-on experience with the ESP ServiceNow environment and understand its current implementation, service structure and ways of working. 

• You have a strong understanding of Finance and HR processes and ways of working and can translate operational needs into technology requirements. 

• You are adaptable and able to work in a fast-paced environment. 

• You have more than 3 years of experience in an Analyst or similar role, ideally within a complex IT or digital transformation environment. 

• You are fluent in English