ETIC, Finance Operations - Manager

At PwC, we measure success by our ability to create the value that our
clients and our people are looking for. Our reputation lies in building
lasting relationships with our clients and a focus on delivering value in all
we do. We’re a network of firms in 152 countries with more than 328,000
people who are committed to delivering world-class capabilities and
quality in assurance, tax and advisory services

Managed Services is the delivery and execution business within PwC,
providing operational solutions for clients. It brings the best of PwC’s
advisory capabilities, our technology expertise and our operational
delivery to help clients solve complex problems

Our culture is one of inclusivity and care, where we respect each other
and our differences. We support everyone
having a voice and feeling empowered to challenge the status quo,
bringing new ideas to the table.
As PwC staff, you will have the chance to collaborate across level, line
of services, and global network. Not only in terms of work, get involved
too in firm-wide events.

The Finance Manager is responsible for managing the day-to-day
operations for their engagement teams within the Finance Service
Tower, delivering Finance Managed Services to customers. This
includes execution of processes, accountability for services level
performance and continuous learning and improvement of the team.
They also play a key role in helping to input into and execute the
Finance Managed Services strategic plans and programs.

● Manages the day-to-day delivery for Finance engagements
including oversight of key customer deliverables / outputs.
● Ensures timely and accurate processing of financial transactions
across end to end finance processes for their engagements
which may include procure to pay, record to report, order to
cash and general ledger functions etc.
● Demonstrate sound understanding of financial reporting
processes, risk and controls.
● Completes quality reviews and audits to ensure that delivery on
their engagements is inline with established policies,
procedures, compliance standards and customer expectations.
● Holds overall accountability for SLA / OLA compliance within
their engagement team across Finance processes undertaken
● Applies analytical and financial modeling skills with holistic
financial thinking and ability to interpret financial data.
● Manages your own workload as well as that of the engagement
team’s, including reporting on progress and issues escalations
● Monitors the performance of team members on their
engagements on an ongoing basis and implements appropriate
coaching
● Manages, mentors, and motivates their engagement team
members, fostering a culture of excellence, high performance,
and continuous learning
● Work collaboratively to drive ideas/solutions with peers and
managers which will improve Client and PwC’s efficiency.
● Helps to implement and adapt to new or changing processes
quickly.
● Proactively build relationships with all team members within
PwC including engagement with client teams as well as
customers of our clients.
● Implements corrective actions to address any deviations, and
continuously improves service delivery based on feedback
● Leads quality improvement initiatives based on feedback and
observations
● Supports in executing the Finance Managed Services plans and
programs to ensure the improvement of team performance and
achievement of its objectives.

● Qualified Accountant with a minimum of 5+ years experience in
a role relevant to Accounting or Financial Reporting
● 3+ years people management experience leading a team in a
complex process environment and managing workflow to deliver
client outcomes
● Strong, practical knowledge with accounting/ reporting systems
and Profit & Loss and Balance Sheet
● Strong understanding of financial reporting processes, with
knowledge and experience managing risk and controls
● Knowledge of US GAAP and Insurance or Reinsurance
accounting experience is desirable
● Knowledge of accounting for financial instruments
● Excellent MS office skills

● Experience in coaching and coordinating a team to ensure
deadlines are adhered to
● Experience in defining and tracking key performance indicators
(KPIs) to measure the effectiveness and efficiency of finance
operations
● Experience of working collaboratively to drive ideas/solutions
with diverse teams to improve efficiencies
● Strong leader who can communicate fluently in English and
demonstrate an ability to drive personal and collective
accountability from a diverse team
● Self motivated and independent, and can demonstrate strong
relationships with internal and external parties
● Able to work under pressure and meet deadlines; demonstrates
strong analytical skills
● Demonstrates commercial awareness in daily service provision
within own area of responsibility

Years of Experience:

Part Qualified Accountant with minimum 5 years experience or Qualified
Chartered accountant with experience in a role relevant to Accounting or
Financial Reporting