ETIC, IT Governance Consultant - Senior Manager

Cairo - Eticsenior

OtherConsultant

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Requirements Summary

ITIL v4 Certification (Foundation or higher) Proven experience in ITSM implementation and optimization Strong background in IT Governance and Operating Models Familiarity with ISO/IEC 20000,

Technical Tools

OtherConsultant

Advisory

Technology

Advisory - Other

Manager

We are seeking experienced ITSM / IT Governance professionals to support the design, implementation, and optimization of IT service management frameworks and governance models. The ideal candidate will bring deep expertise in ITIL practices, IT operating models, and strategic IT alignment, with a strong understanding of compliance and standards such as ISO/IEC 20000 and ISO/IEC 27001.

Key Responsibilities:

Assess and enhance existing ITSM processes and governance structures
Design and implement IT operating models aligned with business strategy
Lead or support ITSM tool implementations and process automation
Align ITSM practices with ITIL framework and ISO standards
Develop policies, procedures, and performance metrics (SLA, KPI, KRI)
Collaborate with stakeholders across IT, Risk, Compliance, and Business units

Required Qualifications:

ITIL v4 Certification (Foundation or higher)
Proven experience in ITSM implementation and optimization
Strong background in IT Governance and Operating Models
Familiarity with ISO/IEC 20000, ISO/IEC 27001, or similar standards
Familiarity with OKR, KPI, KRI concepts and demonstrable expertise
Experience working with IT strategy and transformation initiatives
Excellent communication, documentation, and stakeholder engagement skills

Preferred Qualifications:

Experience in regulated industries (e.g., banking, finance, healthcare)
Knowledge of COBIT, TOGAF, or other governance frameworks
Familiarity with tools like ServiceNow, BMC Remedy, or Jira Service Management

Nice to Have

~1 min read

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Amazon Web Services (AWS), Analytical Thinking, Apache JMeter, Apigee (Software), API Management, Azure API Management, Business Process Integration, Business Requirements Analysis, Coaching and Feedback, Communication, Creativity, Data Integration, Data Virtualization, Embracing Change, Emotional Regulation, Empathy, Enterprise Application Integration, Enterprise Architecture, Enterprise Integration, Google Cloud Platform, Hybrid Cloud {+ 26 more}