~4d ago

ETIC, Service Owner Senior Manager

Cairo - Eticsenior

Other

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Quick Summary

Key Responsibilities

Own the overall quality, performance, and delivery of assigned services Manage services that span multiple technologies and delivery models, including CoTs, SaaS, global platforms,

Requirements Summary

11+ years of experience - 6+ years of relevant experience Proven experience in service ownership or service management roles within complex IT environments Strong understanding of SaaS, CoT,

Technical Tools

Other

Advisory

Technology

Advisory - Other

Senior Manager

Responsibilities

~1 min read

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Own the overall quality, performance, and delivery of assigned services
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Manage services that span multiple technologies and delivery models, including CoTs, SaaS, global platforms, and custom solutions
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Act as the primary point of escalation for delivery teams, resolving issues and ensuring service continuity
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Bridge multidisciplinary business areas, fostering alignment between technical teams and business stakeholders
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Ensure adherence to established business processes and governance standards
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Strategically manage service budgets, allocating funding to maximize value and efficiency
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Communicate service performance, benefits, and strategic direction to stakeholders at all levels
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Drive continuous improvement initiatives to enhance service quality, user experience, and operational efficiency
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Maintain strategic oversight of service lifecycle, ensuring alignment with organizational goals and evolving business needs

Requirements

~1 min read

11+ years of experience - 6+ years of relevant experience
Proven experience in service ownership or service management roles within complex IT environments
Strong understanding of SaaS, CoT, and custom-built solutions
Excellent stakeholder management and communication skills
Demonstrated ability to manage budgets and articulate value propositions
Commitment to service excellence and continuous improvement

Not Specified

Nice to Have

~1 min read

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Improvement, Change Control Processes, Coaching and Feedback, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Influence, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Learning Agility, Optimism, Plan of Action and Milestones (POA&M), Process Mapping, Process Standardization {+ 31 more}