9d ago

IN-Senior Associate-CRM Technical-GCC-Advisory-Pune

India·Punesenior

OtherAssociate

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Quick Summary

Overview

Line of ServiceAdvisory Industry/SectorNot Applicable SpecialismOperations Management LevelSenior Associate Job Description & SummaryAt PwC,

Technical Tools

OtherAssociate

Advisory

Not Applicable

Operations

Senior Associate

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Responsibilities

At PwC, your work makes a difference. Join us to shape the future of [industry/field] through innovation, teamwork and deep expertise.

We’re looking for a Microsoft D365 CRM Technical

To hire for the Microsoft Dynamics practice of One Consulting vertical at PwC. In this role, you will support clients in building and implementing the MS D365 CRM tool for their business. Our practice offers services across the sectors, including Financial Services, Healthcare, Retail, Manufacturing and many more.

What you’ll do

Configure and customize MS D365 CRM platform to deliver scalable, maintainable solutions

Design and develop custom components and extensions using platform-specific tooling and languages

Build and secure integrations with upstream/downstream systems via REST/SOAP APIs, middleware

Establish and manage environments, source control, and CI/CD pipelines; enforce branching, code quality, and release practices.

Define and meet non-functional requirements including performance, scalability, reliability, and security; perform tuning and guardrails

Produce clear technical documentation: solution designs, API/interface contracts, data dictionaries, deployment guides, and operations runbooks

Ensure quality through unit/integration testing, automated test coverage where applicable, peer code reviews, and structured defect triage; support UAT

Collaborate closely with functional consultants, data engineers, UX, and change management to drive adoption and measurable business outcomes

Mentor junior engineers and contribute to internal accelerators, reusable assets, coding standards, and best practices

Advise clients on platform roadmaps, release impacts, and optimization opportunities across adjacent tools

What are we looking for?

Knowledge of Microsoft Dynamics 365 Online Application (Sales or Service) modules

Experience preferred 4-9 yrs

Education qualifications BE/BTech/MTech

Experience in customization and extension of Dynamics 365 CRM using java scripts, web resources etc., server-side customization using C# & .Net assemblies along with the following technologies and processes:

JavaScript and frameworks like Node.js, Angular.js

Plugins & workflows

Integrations (Informatica and Web API)

Power Automate / Azure Functions

Portals / power pages

Batch jobs

Pipeline deployments and Server administration

Microsoft Azure services and API integration

Data Migration via tools or MS Dynamics features

Strong interpersonal and communication skills

Commitment to high-quality delivery

Why PwC?

Engage in purpose-driven work that builds trust and drives change

Access continuous learning opportunities paired with clear paths for career growth

Enjoy a welcoming, inclusive culture and flexible work arrangements

Sharpen your expertise and contribute towards impactful outcomes through meaningful projects

Requirements

~1 min read

SAP CRM Technical

Not Specified

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration {+ 8 more}

June 10, 2026