~13d ago

Salesforce Professional

Belgium·Brusselsmid

Other

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Quick Summary

Key Responsibilities

Leading and facilitating client workshops to understand business needs, processes and CRM strategy Translating

Technical Tools

Other

Advisory

Not Applicable

Salesforce

Senior Associate

At PwC, we’re a community of solvers coming together in a collaborative, inclusive and high‑performing environment to create meaningful impact. Guided by our purpose of building trust and solving important problems, we empower people to deliver quality outcomes that matter for clients, communities and society.

We believe that diverse perspectives, continuous learning and a human‑led, tech‑powered mindset drive innovation. If you’re ambitious, curious and eager to grow in a fast‑paced and supportive environment, you’ll find your place with us.

Within PwC Advisory, our CRM, Salesforce, Data and AI team helps organisations transform how they engage with their customers and create value. We combine business expertise with leading cloud technologies to design and implement smart, scalable and future‑proof CRM solutions.

Working alongside a multidisciplinary and international team, you’ll explore complex challenges, contribute to innovative Salesforce transformations and leverage data and AI to deliver high‑impact results for our clients.

Responsibilities

~1 min read

As a Salesforce CRM Consultant, you will play a key role in delivering end‑to‑end Salesforce solutions within a dynamic consulting environment. Your responsibilities include:

→Leading and facilitating client workshops to understand business needs, processes and CRM strategy
→Translating requirements into clear user stories, acceptance criteria and functional Salesforce designs
→Owning and delivering functional workstreams across the full project lifecycle, from design to testing and go‑live
→Collaborating closely with developers, project managers and stakeholders to deliver integrated, high‑quality solutions
→Performing functional testing, supporting user acceptance testing and guiding user training sessions
→Leveraging Data and AI tools to enhance client solutions and improve delivery efficiency
→Contributing to pre‑sales, proposals and RFP responses, including effort estimations
→Ensuring high‑quality documentation and knowledge sharing within the team

In this role, you will combine technical expertise, business understanding and strong interpersonal skills to deliver impactful and trusted client outcomes. We’re looking for a professional who:

Takes ownership of deliverables, ensuring high‑quality, timely and results‑driven outcomes in a fast‑paced environment
Demonstrates a strong analytical and problem‑solving mindset, translating complex challenges into practical CRM solutions
Builds trusted relationships with clients and colleagues through clear, proactive and structured communication
Works collaboratively across teams, contributing to an inclusive and supportive team culture while driving performance
Shows adaptability and resilience when navigating evolving client needs, technologies and project challenges
Applies a strategic and business mindset when designing Salesforce solutions aligned with client objectives
Continuously develops technical and consulting skills, staying up to date with Salesforce, Data and AI innovations
Coaches and supports others where relevant, contributing to knowledge sharing and team growth

Your profile:

Around 3+ years of experience in Salesforce, CRM consulting or technology implementation
Strong knowledge of Salesforce ecosystem, CRM processes and cloud technologies
Salesforce certifications are required
Experience in consulting and/or public sector is a plus
Project management exposure (Agile, Prince2 or similar) is an asset
Fluent in English and Dutch and/or French
A Master’s degree or equivalent academic background

At PwC, we invest in your growth and well‑being while offering a flexible and rewarding work environment:

Flexible work model: hybrid working and flexible hours to support work‑life balance
Continuous learning: access to training, certifications and structured career development opportunities
Meaningful career growth: diverse projects, career mobility and exposure to leadership
Competitive and flexible rewards: tailored benefits aligned with your needs and lifestyle
Inclusive culture: a supportive environment where diversity of thought and background is valued
Sustainable mobility options: mobility budget, electric vehicles, bike leasing and more
Well‑being programme: mental health support, sports activities and wellness initiatives
Vibrant community: team events, networking opportunities and social impact initiatives

Join PwC and become part of a team where your ideas, skills and ambitions matter. Together, we create innovative CRM, Data and AI solutions while shaping a better and more sustainable future.

PwC is committed to equal opportunities and fair recruitment practices in line with Belgian labour standards and GDPR regulations. We value diversity and welcome applications from all qualified candidates.

Nice to Have

~1 min read

Salesforce, Salesforce Development, Salesforce DevOps, Salesforce Platform, Salesforce System

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more}