Senior Manager

Advisory

Not Applicable

Salesforce

Senior Manager

A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

Program Manager

• Manage 1 or more Projects or Programs
• Apply project methodologies as needed - mainly Waterfall, Agile, Hybrids
• Monitor and remain within the project Budget
• Project scope management and scope change controls as needed with the aim to remain
within the agreed budget of the delivery
• Liaise regularly with internal and external stakeholders on progress, status, challenges etc.
• Plan a project, this does include setting of Milestones, defining Roles and Responsibilities
(RACI) and timelines in accordance with the needs of the client.
• Lead and motivate your internal project team
• Keep your project(s) on track
• Identify Risks and Issues during the project and take appropriate actions to mitigate them
to reduce likelihood on project impact (costs, time, resources)
• Ensure Delivery standards and practises are met by you and all members of the project
team
• Use IT systems to keep track of resources and project progress, e.g. LucidChart, Smartsheet
etc.
• Evaluate the success of the project and aim to achieve a 4.5 max during CSAT's and share
lessons or best practise with the wider delivery team
• Carry out project exit/closure activities
• Participate in interviewing candidates for team growth.
• Manage day-to-day operational aspects of the project(s)
• Help upskill members of the delivery team on delivery standards
• Escalate challenges to the relevant delivery mng/head
• Be point of contact for your project team and resolve any blockers the team is
encountering
• Build a good relationship with Stakeholders, this will be the client but also 3rd party
solution providers
• Keep existing certifications up to date in a timely manner (within 1 month) as soon as
refresher/maintenance exams become available (Salesforce and other as applicable)
• Keep up to date with technical trends and obtain relevant certifications on Salesforce, and
other tools as agreed with your line manager

Minimum Certifications
• Salesforce Admin
• Salesforce Sales & Service Cloud
• A project management certification (e.g. Prince2, Scrum, PMP or other)
• 1 or more Superbadges per quarter

Mandatory skill sets-  Program / Delivery Manager  
Year of experience required-  11+ 
Qualifications-  B.E / B.Tech / MCA

Program Delivery Management