Operations Manager

Job Title: Operations Manager Department: Business and Operations Reports To: Managing Director Direct Reports: Sales, Marketing, Project Management, Support, Finance Location: Nairobi, Kenya Job Purpose Lead and manage the company’s operations to ensure efficiency, scalability, and alignment with strategic objectives. Drive revenue growth and business expansion by optimizing operational processes, strengthening client and partner relationships, and working closely with the operations and technology teams to deliver innovative, market-driven solutions. The role combines operational leadership with commercial acumen to support sustainable growth and profitability. Key Responsibilities Lead and oversee the Business Operations function and daily operations across all departments, ensuring effective coordination, efficiency, and alignment with company strategy and business goals. Drive revenue growth by identifying new business opportunities, improving existing revenue streams, and supporting go-to-market strategies. Collaborate closely with the Operations and cross functional teams to align product development with business needs, customer requirements, and market opportunities. Translate business requirements into operational and technical deliverables, ensuring seamless execution of products and services. Develop, implement, and continuously improve operational processes, policies, and systems to support scalability and performance. Monitor and analyze key performance indicators (KPIs), including revenue, operational efficiency, and customer metrics, and take corrective action where needed. Provide oversight of projects to ensure delivery within scope, budget, and timelines. Manage company budgets, forecasts, and cost controls to ensure financial sustainability and profitability. Support and lead business development efforts, including proposals, presentations, pricing strategies, and client negotiations. Build and manage strong client relationships to drive retention, upselling, and long-term value creation. Identify and establish strategic partnerships that enhance service offerings and contribute to revenue growth. Oversee vendor and partner relationships, ensuring optimal performance and value delivery. Lead, mentor, and develop teams, fostering accountability, collaboration, and high performance. Identify talent and capability gaps, supporting recruitment and continuous professional development. Foster a culture of innovation, agility, and continuous improvement across the organization. Track and report on operational, financial, and commercial performance, providing insights to support strategic decision-making. Prepare and present periodic performance and strategic reports to the Board, providing clear insights on operations, financials, and growth initiatives. Requirements Qualifications and Experience Bachelor’s degree in IT, Business, Finance, or related field. A Master’s degree in IT, Business Administration (MBA), Finance, or a related field will be an added advantage. 6+ years of management experience in IT/FinTech or a startup in a similar environment. Proven ability to monitor and improve company performance metrics, including engineering outputs. Experience in driving operational excellence and managing high-value client portfolios. Strong analytical, leadership, and negotiation skills. Expertise in business development, proposals, and stakeholder presentations. High integrity, public speaking skills, and networking ability. Proficiency in data analysis, performance metrics, and business management tools. Key Skills and Competencies Strong business acumen with a focus on growth and revenue generation. Ability to bridge business and technical teams effectively. Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Financial management and budgeting expertise. Strong negotiation, communication, and stakeholder management skills. Strategic thinking with execution excellence. Ability to operate in a fast-paced, dynamic environment.