Customer Service Associate - Remote

• Detailed: You are thorough in your work and with tracking progress on your tasks
• Self Managing: Can work with little to no supervision
• Ready & Willing: Can take on interesting and uncommon customer service issues
• Computer Skills: Able to work with applications you haven't seen before and know how to troubleshoot common computer issues
• Quality: You are always professional, efficient, consistent, and honest to your co-workers and to yourself

• →You will be the first point of contact in our call center answering incoming calls from customers and Service Providers.
• →Respond to customer emails, texts, and web chat inquiries.
• →Help customers with bookings, including booking a service, canceling, and rescheduling.
• →Help Service Providers with questions or issues regarding Work Orders and policy questions.
• →Help customers and Service Providers troubleshoot software issues
• →Work as part of a fully remote team, utilizing technology that allows for team communication, training, and meetings

• Able to analyze customer emails and provide a thoughtful response that addresses all aspects of a customer's concern
• Able to handle incoming phone calls from customers without getting nervous
• Track multiple issues at the same time
• Ability to troubleshoot software malfunctions
• Able to work efficiently on a remote-based team of co-workers

• A computer and quiet place to work
• A good internet connection
  
• Must be a resident of Arizona

Compensation Pay Range

• $17.50 to $20.50/hr
• Based on experience
• Health Insurance Benefits available
• Paid Time Off

You can learn more about us at www.qleen.com.