Enterprise IT Support Engineer I

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be. 

The Enterprise IT Support Engineer I will be responsible for aiding where needed for common desktop support issues while performing with little supervision. This position will require a broad knowledge of common desktop support issues. A proven ability to successfully analyze and perform problem resolution with an emphasis on customer satisfaction is a must. Successful candidate will possess an established background supporting end users in a dynamic environment and the ability to meet demanding deadlines when necessary.  

• →Associates degree or equivalent professional experience 

• →Two or more years of desktop support and customer support experience 

• →One or more years of experience & knowledge of Windows 10/11, MacOS, iOS/iPadOS, network connectivity, and support of peripheral devices (printers, scanners, etc.) 

• →Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office 365, Adobe, Cisco products 

• →Working knowledge of Hybrid Azure/Entra Active Directory, fundamental Windows and/or MacOS security, and file and share permissions 

• One or more years of experience with administration of Mobile Device Management solutions (Microsoft Intune, Jamf) 

• Familiarity with ServiceNow 

• Familiarity with Remote Monitoring & Management (RMM) solutions (Bomgar, Teamviewer, etc.) 

• Familiarity with Cisco VPN solutions (AnyConnect, Secure Connect) 

• A+ Certification 

• Excellent interpersonal skills with the ability to interface with all levels of the organization 

• Self-starter with the ability to work independently in a fast-paced team environment 

• Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor