Sr Merchandise Specialist

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be. 

The Senior Merchandise Specialist is responsible for executing and managing QTS branded merchandise programs that support employee engagement, customer relationships, partner initiatives, and brand awareness objectives. This role helps bring the QTS brand to life through thoughtful product sourcing, vendor management, inventory oversight, and fulfillment operations while ensuring consistent alignment with brand standards.

Working closely with the Creative Studio, Marketing, Sales, People Services, and other cross-functional partners, the Brand Merchandise Specialist coordinates branded product initiatives from concept through delivery, providing exceptional service and operational excellence. The ideal candidate is highly organized, detail-oriented, and passionate about creating meaningful brand experiences through merchandise and branded touchpoints.

• →Execute branded merchandise programs that support employee, customer, partner, recruiting, and corporate branding initiatives.
• →Coordinate sourcing, production, ordering, and distribution of promotional products and branded merchandise.
• →Manage day-to-day relationships with approved merchandise vendors, suppliers, and fulfillment partners.
• →Assist in evaluating vendors based on product quality, pricing, reliability, customer service, and brand alignment.
• →Maintain inventory levels and oversee product replenishment to ensure merchandise availability and cost efficiency.
• →Manage order fulfillment processes, including shipment tracking, delivery coordination, and issue resolution.
• →Administer and support the QTS online merchandise store, including product listings, inventory updates, and user support.
• →Partner with internal stakeholders to identify merchandise needs and recommend product solutions aligned with program objectives and budgets.
• →Track project timelines and ensure merchandise requests are completed accurately and on schedule.
• →Coordinate the review and approval of product proofs with Creative Studio team members to ensure compliance with QTS brand standards.
• →Support budget tracking, purchase orders, invoice processing, and vendor payments.
• →Maintain merchandise catalogs, ordering resources, and program documentation.
• →Monitor industry trends and identify new products, materials, and opportunities to enhance merchandise offerings.
• →Prepare reports on merchandise utilization, inventory levels, spending, and vendor performance.
• →Provide exceptional customer service to internal stakeholders and external partners throughout the merchandise request process.
• →Support fulfillment needs for company initiatives, customer engagements, recognition programs, recruiting efforts, and branded experiences.

• →3-5 years of experience in branded merchandise, promotional products, marketing operations, procurement, event support, or related disciplines.
• →Experience coordinating multiple projects simultaneously in a fast-paced environment.
• →Strong organizational skills and attention to detail.
• →Experience managing vendor relationships and coordinating product orders.
• →Strong written and verbal communication skills.
• →Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Teams.
• →Ability to manage budgets, invoices, and expense tracking with accuracy.
• →Strong customer service orientation and stakeholder management skills.
• →Ability to work independently while collaborating effectively across teams.

• Bachelor's degree in Marketing, Communications, Business, Merchandising, or related field, or equivalent professional experience.

• Experience managing promotional product or company apparel programs.
• Experience supporting online merchandise stores or fulfillment platforms.
• Knowledge of branding principles and visual identity standards.
• Experience working with creative teams, designers, or marketing departments.
• Familiarity with inventory management and procurement processes.