Demo Bike Mechanic II

QBP’s Demo Bike Team provides internal and external customers the opportunity to experience the full selection of the organization’s proprietary and distributed bike portfolio.  As an operational hub, Demo Bike supports sales, marketing, events, and other adjacent teams by providing professionally maintained demo bikes for in market activations and experiences.  On top of assuring the mechanical function of demo bikes, the demo team works cross functionally with teams and systems to manage inventory, assuring that the optimal demo bike life cycle is met, and that product continues to move into the hands of riders through various channels.  The work performed by the Demo Bike team is core to QBP’s vision of getting every butt on a bike!

The Demo Bike Mechanic II supports the daily functions of QBP’s Demo Team with a high level of technical, logistical, and operational capability.  This role is responsible for the successful completion of inbound work from both internal and external customers primarily focused on demo bike assembly and maintenance; inventory management; material processes; and in-field event support.  The Demo Bike Mechanic II role builds on the responsibilities of the Demo Bike Mechanic I and will support those daily processes as needed in support of the department and Demo Bike customers.

The Demo Bike Mechanic II is expected to perform all level I responsibilities at a high level showing consistent understanding of technical material and regularly meeting or exceeding expectations.  Level II responsibilities include:

• Assemble, service, and repair demo bikes according to QBP and brand standards.  This includes safety inspections and may include advanced mechanical and developmental work. * (30%)
• Trusted point of contact to internal customers providing service by thoroughly assessing needs; proactively checking in and out demo bike inventory and equipment; coordinating new-to-market product and prototype assembly; and troubleshooting issues as they arise. * (30%)
• Proactively manage demo bike inventory. * (20%)
  • Create and track inventory movements and proactively store or rearrange inventory using available reporting and supply chain management software.
  • Collaborate with cross functional teams to troubleshoot and resolve inventory discrepancies/issues; maintain demo bike material numbers; and conduct end-of-life processing.
• Support in-field demo bike activations by assisting with demo setup, building and maintaining the event demo fleet, and helping QBP customers prep for their ride, occasionally driving company vehicles to in-field product activations. * (10%)
• Maintain shop standards and ensure a clean, secure, and safe work environment. * (10%)
• Support adjacent technical areas including, but not limited to, Service Center and Brand Support, as assigned by leadership.
• Other duties as assigned by leadership.

 *Represents essential duties.

WHAT YOU NEED TO SUCCEED:

• REQUIRED QUALIFICATIONS:
  • 1-3 years prior mechanical experience
  • Comfortable with autonomous decision making and prioritization
  • Excellent interpersonal and oral communication skills
  • Computer skills/technical aptitude
  • Ability to be an approved QBP driver and obtain DOT drivers certification. 
• PREFERRED QUALIFICATIONS:
  • Prior experience in QBP’s organizational structure
  • Prior work with varied bicycle-centric mechanical systems, including modern road, mountain, and electric bike systems.
• OTHER RELATED CRITERIA-
  • Work Schedule
    • Ability to work extended hours, including nights and weekends, to support event programs as needed.
    • May require participation in supplier/brand development events outside of normal work hours
  • Domestic Travel
    • Ability to travel domestically 5 or more times a year which includes flying by plane and driving a motor vehicle.  Must possess a valid US driver’s license and fulfill the requirements of being a QBP Approved Driver.
  • Physical Requirements
    • Ability to perform work on a phone and computer extensively
    • Ability to lift up to 35lbs frequently
    • Ability to lift 50bs overhead occasionally
    • Ability to team-lift 75lbs occasionally
    • Ability to stand and walk up to 8 hours per shift constantly
    • Seizing, holding, grasping, turning, or otherwise working with the hand(s).  It is often present when lifting involves the hands
      • Note:  Fingers are involved only to the extent that they are an extension of the hand to hold or operate a tool such as tin snips or scissors.
    • Touching, picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
    • Ability to work outside in various conditions.
    • Exposure to various chemicals such as grease and cleaning solutions.
    • Ability to use mechanical tools to perform services on a daily basis.
• Model QBP Core Values:
  • Act with integrity
  • Be a true partner
  • Create something special
  • Deliver greatness
  • Keep the customer first

Quality Bicycle Products is proud to be a certified B-Corp and an Equal Opportunity Employer. We welcome talent from all backgrounds and encourage employees to bring their authentic selves to work. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy or related conditions), sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, political affiliation, or any other protected characteristic.

Quality Bicycle Products approaches pay in an ethical and transparent way.  Pay ranges are assigned to a job based on market data from 3rd party salary benchmark data as well as balancing internal equity of other roles with similar levels of responsibility.  Individual pay within the range can vary for several reasons including, but not limited to, skills, abilities, experience, tenure, performance, and available budget.