Application Support Engineer – Vendor Service

United Kingdom·Londonmid

OtherApplication Support Engineer

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OtherApplication Support Engineer

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology- and data-driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high-quality returns for our investors.

The Third-Party Applications (3PA) team is responsible for the onboarding, operation, support, and continuous improvement of business-critical third-party platforms used across the firm. The team works closely with traders, quantitative researchers, developers, infrastructure teams, vendors, and business users to ensure applications remain reliable, scalable, and well-supported.

You will:

Provide support for third-party applications across on-premises, AWS, and SaaS environments.
Manage and troubleshoot applications such as Refinitiv, Grafana, Tableau, ChatGPT, and other business-critical platforms.
Collaborate with business and technology teams to onboard new applications and enhance existing services.
Design, deploy, and maintain application platforms, ensuring high availability, performance, and operational stability.
Monitor application health, investigate issues, and proactively address potential service disruptions.
Work with internal users and external vendors to resolve incidents and minimise service impact.
Perform root cause analysis and implement permanent fixes to improve platform reliability.
Partner with traders, quantitative researchers, and developers to support and optimise application environments.
Develop and enhance automation to improve operational efficiency and reduce manual processes.
Build and maintain scalable operational processes, controls, and monitoring solutions.
Contribute to continuous improvements in service delivery, monitoring, and operational workflows.

3+ years of experience in Application Support, DevOps, Site Reliability Engineering, or a similar role.
Experience supporting and troubleshooting enterprise applications in production environments.
Strong understanding of incident, problem, and change management processes.
Experience with AWS services, including ECS, RDS, and IAM.
Experience using Infrastructure as Code and configuration management tools such as Terraform and Ansible.
Experience with monitoring and observability platforms, including Grafana and Splunk.
Strong scripting and automation skills using Python, Bash, or PowerShell.
Hands-on troubleshooting experience across Linux and Windows environments.
Understanding of networking concepts and application connectivity troubleshooting.
Experience working with Git-based development workflows and DevOps tooling.
Experience supporting financial market data platforms such as Refinitiv is beneficial.
Familiarity with collaboration and operational tools such as GitHub, Slack, and OpsGenie is advantageous.

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.