Practice Manager

At Quest Kids, our mission is to help children reach their full potential through exceptional ABA therapy services. We're looking for an experienced and people-focused Practice Manager to oversee the daily operations of our therapy center while supporting the clinicians, technicians, children, and families who make our work possible.   What You'll Do: Lead and develop Registered Behavior Technicians (RBTs) and supporting therapy staff through onboarding, coaching, performance management, and employee engagement initiatives. Oversee all therapy scheduling operations, including master schedules, day-to-day staffing adjustments, client onboarding, cancellation mitigation, and staff utilization. Partner with BCBAs and clinical leadership to support staff performance, provide feedback, and ensure high-quality service delivery. Manage operational and financial performance, including revenue goals, key metrics, budgeting support, billing oversight, and authorization management. Serve as a primary point of contact for families, supporting communication, engagement activities, and overall client experience. Coordinate facility operations, including inventory management, supply ordering, vendor relationships, and work order management. Collaborate with intake, billing, insurance, and clinical teams to achieve census, credentialing, authorization, and operational goals. Lead center meetings, solve operational challenges, and ensure smooth day-to-day clinic operations in a fast-paced environment. Foster a culture of accountability, teamwork, and excellence while supporting Quest Kids' mission of serving children and families.   Required Qualifications: Bachelor's degree required. 4+ years of experience in healthcare operations, ABA services, behavioral health, medical practice management, or a related healthcare setting. 2+ years of people leadership or supervisory experience. Experience managing staff schedules, operational workflows, and employee performance. Experience with healthcare billing, insurance authorizations, or revenue cycle processes. Strong organizational, communication, and problem-solving skills. Ability to effectively manage competing priorities and adapt to changing business needs.   Preferred Qualifications: Experience within ABA therapy services. Bilingual Spanish-speaking proficiency. Experience supporting individuals with developmental disabilities and their families. Experience analyzing operational metrics and implementing process improvements