Command Center Specialist
OtherCenter
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Quick Summary
Overview
Job Description Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1,
Technical Tools
OtherCenter
- Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications
- Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis
- Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue
- Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope
- Other technologies related to building the services may also be assigned
Requirements
~1 min read- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- BS IT graduate or any IT-related course;
- Must possess above average customer service skills;
- Must have excellent attention to detail and accuracy;
- Willing to have shifting schedule (day shift and night shift)
- Amenable to work fully onsite (Ortigas)
- Fresh graduates are welcome to apply
Location & Eligibility
Where is the job
Ortigas Center, Philippines
On-site at the office
Listing Details
- Posted
- August 29, 2024
- First seen
- September 28, 2026
- Last seen
- September 28, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 14%
- Scored at
- September 29, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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