Quick Summary
Key Responsibilities
Ensure operational readiness of the new in-house team and maintain uninterrupted service delivery. Establish internal service support processes (incident, request, change).
Requirements Summary
Bachelor’s degree in Information Technology,
Technical Tools
OtherService Delivery Lead
Responsibilities
~1 min read- →Ensure operational readiness of the new in-house team and maintain uninterrupted service delivery.
- →Establish internal service support processes (incident, request, change).
- →Create and validate OLAs with internal IT teams.
- →Design the internal service model replacing the vendor-managed one.
- →Oversee ticketing, escalation paths, and service reporting.
- →Ensure service team readiness prior to cutover.
- →Monitor early-life support (hypercare) performance and stabilization metrics.
- →Coordinate daily operations handover from the vendor.
Requirements
~1 min read- Bachelor’s degree in Information Technology, Management or related field
- Preferred/Advantageous
- Project Management Certifications
- ITIL Certification
- Minimum of at least 3 years of experience as a Service Delivery Lead
- Can work full onsite (Cubao)
Location & Eligibility
Where is the job
Quezon City, Philippines
On-site at the office
About this job
- Posted
- 338 days ago
Listing Details
- Posted
- December 11, 2025
- First seen
- September 28, 2026
- Last seen
- November 14, 2026
Posting Health
- Days active
- 46
- Repost count
- 0
- Trust Level
- 20%
- Scored at
- November 14, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
4 other jobs at
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