Operations Manager - Decoration Production Lead, West Coast

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

Quince is hiring a Operations Lead to launch and run our West Coast B2B decoration production operation. This is an in-person, on site role for a facility that will be open 5-7 days per week. You will report to the Sr. Mgr. of B2B Fulfillment to stand up a 5-10,000 foot decoration facility from scratch (embroidery, screen-printing, embossing) and own site performance including throughput, procurement, layout, training, cost, on-time delivery and quality. Your goal is to launch the decoration capability in 1 month and scale throughput to 10,000 units per day over the course of 6 months. 

You will lead supervisors and operators and partner with internal Ops and IT teams, plus 3PL, logistics, and regional third-party decorators, to scale capacity and build a stable operating model.

• →Own performance of the West Coast B2B decoration operation, consistently hitting on-time SLA, quality, cost, and throughput targets.
• →Hire, onboard, and lead the site team, and drive accountability through clear roles and KPIs
• →Build weekly and daily production plans from demand forecasts, and adjust labor, workflows, and priorities to meet demand efficiently.
• →Keep production unblocked by owning equipment uptime, maintenance coverage, vendor support, and materials/consumables readiness. 
• →Run end-to-end production tracking for inbound, production, QA, and outbound in one system with accurate real-time status and minimal manual entry
• →Manage procurement of all materials needed to run the site including thread, backing, ink, corrugate, packaging, etc. 
• →Partner with IT, Ops, and 3PL teams to integrate production tracking with Quince OMS/WMS and automate status updates.
• →Resolve issues quickly, including rush orders, delays, inventory shortages, defects, and damaged goods, and drive fixes to prevent repeats.
• →Step in hands-on when needed to unblock work, cover gaps, and support the team during peaks or disruptions.

• 6+ years in decoration, production, assembly, with a proven track record of launching programs and improving performance, accuracy, and cost efficiency.
• Hands-on understanding of decoration production and equipment (embroidery/print/heat transfer), including setup, changeovers, and troubleshooting.
• Skilled in identifying and resolving operational issues such as delays, inventory issues and discrepancies.
• Hands-on experience with WMS/OMS and production tracking tools, including systems integration and automation to reduce manual work.
• Clear communicator who can coordinate across 3PLs, vendors, and internal teams and keep stakeholders aligned under pressure. 
• Customer obsessed, with a deep care for the customer experience and attention to detail. 
• Flexible and comfortable working in a fast-paced startup environment. 

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.