Bilingual Activities Coordinator

  Do you enjoy helping people, building positive relationships, and creating an exceptional experience for others? As a Research Volunteer Liaison (Activities Coordinator), you will play a key role in supporting volunteers throughout their clinical trial journey. Working closely with our Clinical and Screening Teams, you will help coordinate volunteer activities, appointments, and wellbeing initiatives, ensuring participants feel informed, supported, and engaged during their time with us. This is a varied, people-focused role that requires excellent communication and organisational skills, the ability to manage multiple priorities, and a commitment to delivering a positive volunteer experience while maintaining compliance with Good Clinical Practice (GCP) standards. Fluent English and Spanish language skills are essential to support our diverse volunteer population. The Role The Research Volunteer Liaison (Activities Coordinator) works with the Clinical and Screening Teams to ensure the best possible experience for the volunteers, maximizing the potential for them to maintain compliance during their participation, to complete the trials and return for future studies  Coordinates study volunteer activities (transportation to consultation or off-site procedure appointments) and addresses non-study related needs of volunteers during their inpatient stay and throughout their participation  Communicates volunteer concerns to supervisor, Clinical Leads and/or Investigators promptly  To comply & adhere to GCP guidelines and regulations as required of this role  Main Tasks and Responsibilities Prepares IDs and bracelets based on list of eligible volunteers from Screening  Ensures volunteers sign in at all admission and outpatient visits  Ensures all study volunteers have gone through the required search procedure during admission days before they are escorted to the designated unit      Verifies each study volunteer upon admission through the clinical RSVP system to ensure volunteers have not enrolled in a study after Screening. Provides RSVP reports to Data Entry Coordinator and to the Clinical Research Nurse    Organizes and schedules outpatient visits, re-admissions, phone calls follow up, reminders for volunteers, in coordination with Clinical Leads and nurses  Prepares volunteers clinic discharge procedures, signs out volunteers at discharge and escorts them to the appropriate exit  Obtains approval from Clinical Lead/Project Manager and organizes study volunteer activities (including arts and crafts, games, raffles, birthday cakes, etc.) while ensuring compliance to protocol restrictions    Serves as the liaison between the volunteers and the Clinical/Project teams  Communicates study volunteer personal needs or requests to Clinical Lead, e.g. personal emergency or immigration appointment. Most cases will require sponsor approval and PM will need to be consulted for this approval  Accompanies study volunteers to personal or medical appointments as directed by Clinical Lead, PM or supervisor  Prepares daily clinic census and provides form to Clinical Research Nurse on evening shift for review and signature. Maintains completed forms in Census Binder and archives annually  Coordinates linen, towels and soap distribution on admission days with Facilities staff   Collects volunteers’ personal contraband items, which were removed during the luggage search by Facilities staff, and stores them appropriately until clinical discharge  Upon admission of studies with long confinements (>7 nights), discusses supervised walk schedule with Clinical Lead/Project Manager for approval and schedules accordingly, Supervised walks must occur in the closed gated parking area after sponsor approval    Maintains inventory of supplies (gift cards, arts & crafts, books, etc) as needed for volunteer recreational activities   Assists Clinical Research Nurse during the orientation procedure to study volunteers upon their admission  Assists Clinical Research Nurses with follow up calls to volunteers needing unscheduled lab procedures or visits. Completes Subject Communication Form to document volunteer contact   Assists with volunteer payment card activation and distribution of Payment Schedules/Logs   Assists with distribution of meals to study volunteers as scheduled  Assists Clinical Research Nurse with mouth checks as scheduled  Assists with administrative tasks and projects as assigned  Assists with staff scheduling as required  Job Demands  The job may involve the following:  Very high concentration of work  Strict and tight deadlines  Having to juggle a range of tasks/issues simultaneously  Working in a hazardous environment with high requirement to follow safety procedures  Working outside normal working hours  Needing to respond to client demands  The Candidate Excellent interpersonal and communication skills  Good problem solving and organizational skills  Attention to detail – thorough in task completion  Ability to plan and prioritize effectively  Ability to coordinate group activities  Ability to communicate effectively with individuals from multi-cultural backgrounds  Fluent in English and Spanish  Professional appearance and demeanor  Ability to work in a fast-paced environment  High School graduate or equivalent required; Associates degree preferred