Patient Access Manager

Harris Regional Hospital is seeking an experienced Patient Access Manager to lead registration, admissions, and front-end patient access operations for our growing hospital in beautiful Sylva, North Carolina.

This is an opportunity for a hands-on healthcare leader to make a meaningful impact on both the patient experience and operational performance. You'll lead a team of Patient Access professionals, partner with hospital leadership, and drive initiatives that improve patient flow, registration accuracy, service excellence, and revenue cycle performance.

If you thrive in a fast-paced hospital environment, enjoy developing high-performing teams, and are passionate about delivering exceptional patient experiences, we'd love to hear from you.

• Lead day-to-day Patient Access operations, including registration, admissions, and patient intake processes
• Ensure efficient patient flow while maintaining excellent customer service standards
• Monitor department productivity, quality, and performance metrics
• Identify opportunities to improve workflows, efficiency, and patient access outcomes

• Recruit, coach, develop, and inspire a high-performing Patient Access team
• Provide leadership and support to Supervisors, Coordinators, and front-line team members
• Conduct performance management, coaching, and employee development activities
• Foster a culture of accountability, service excellence, and continuous improvement

• Ensure accurate patient registration and demographic capture
• Support front-end revenue cycle performance through process optimization and quality monitoring
• Develop and maintain department policies and procedures
• Ensure compliance with hospital, regulatory, and payer requirements

• Collaborate with clinical, operational, and revenue cycle leaders across the organization
• Participate in hospital committees and cross-functional initiatives
• Lead projects that improve operational performance and patient experience

The ideal candidate will be someone who can:

• Build and maintain a highly engaged team culture
• Improve registration accuracy and operational efficiency
• Drive accountability through metrics and performance management
• Deliver exceptional service to patients, families, providers, and staff
• Partner effectively across departments to solve challenges and improve outcomes

• 5+ years of healthcare operations experience
• 3+ years of leadership experience in a hospital or healthcare setting
• Experience leading Patient Access, Registration, Admissions, Financial Clearance, or related Revenue Cycle teams
• Strong understanding of patient registration workflows and healthcare operations
• Demonstrated success leading teams and driving operational improvements
• Excellent communication, organizational, and leadership skills

• Bachelor's Degree
• Experience in acute care hospital environments
• Knowledge of revenue cycle processes and performance metrics
• Experience implementing workflow improvement initiatives

Equivalent combinations of education and experience will be considered.

• On-site leadership role based in Sylva, North Carolina
• Dynamic and collaborative hospital environment
• Opportunity to work closely with hospital leadership and operational teams

Nestled in the Blue Ridge Mountains, Sylva offers a unique combination of small-town charm, outdoor adventure, and exceptional quality of life. Enjoy hiking, fishing, mountain views, a vibrant downtown community, and easy access to Asheville and Western North Carolina's most scenic destinations.

If you're a Patient Access leader looking for an opportunity to grow your career, develop great teams, and make a lasting impact within a community hospital setting, we encourage you to apply.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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