Clinical Informatics Specialist — Federal Health IT

At Rackner, we're advancing dependable healthcare technology in complex federal environments. We're seeking a Clinical Informatics Specialist who brings professional clinical expertise and informatics knowledge to the challenges healthcare professionals encounter when using electronic health record (EHR) systems. You'll help bridge the gap between clinical practice and technology, improving workflow reliability, user confidence, and the effectiveness of clinical applications.

This role offers an opportunity to apply clinical judgment beyond traditional care delivery, working alongside clinical and technical professionals to resolve complex workflow issues, strengthen clinical information accuracy, and improve how healthcare teams use technology. You'll contribute practical insights that help clinicians navigate challenges and maintain consistent, effective workflows.

• →Diagnose complex clinical workflow issues, distinguishing application configuration concerns, workflow design gaps, training needs, and potential system defects to identify appropriate paths to resolution.
• →Coach clinicians on effective EHR workflows, addressing recurring challenges and reinforcing appropriate application use across supported healthcare environments.
• →Validate clinical content for accuracy and consistency, identifying discrepancies and recommending corrections before materials are finalized for publication.
• →Review the clinical appropriateness of designated access requests involving sensitive or privileged clinical roles, documenting preliminary findings for evaluation by authorized approvers.
• →Identify workflow adoption barriers and recurring operational issues, contributing clinical insights to performance reviews, corrective actions, and continuous improvement activities.
• →Coordinate with functional analysts, technical specialists, and clinical stakeholders to resolve issues requiring specialized clinical interpretation and multidisciplinary expertise.
• →Provide targeted clinical informatics assistance remotely and at designated healthcare facilities when persistent workflow challenges require onsite engagement.

• Professional qualifications as a licensed registered nurse (RN) or other qualifying clinician.
• A recognized professional certification in nursing or clinical informatics, such as ANCC Nursing Informatics Board Certification (NI-BC) or an accepted equivalent relevant to your clinical background.
• At least 3 years of direct experience supporting clinical workflows on designated military healthcare EHR platforms. This position requires experience with specific clinical systems, which will be confirmed during the
• recruiting process.
• Demonstrated ability to evaluate complex clinical workflow issues, apply sound clinical judgment, and distinguish clinical concerns from functional or technical problems.
• Experience guiding clinical professionals through EHR workflows and communicating practical solutions to users with varying technical proficiency.
• Ability to assess clinical information for accuracy, document findings clearly, and collaborate effectively with multidisciplinary teams.
• An active U.S. Government Secret security clearance.

• Experience with clinical reporting tools, EHR usage analytics, or workflow adoption measurement.
• Developing or contributing to clinical competency assessments.
• Background supporting military medical operations or healthcare delivery within military environments.

At Rackner, you'll join a team focused on delivering practical technology solutions for important federal missions. We value professionals who combine subject-matter expertise with collaborative problem-solving and a commitment to continuous improvement.

You'll have the opportunity to apply your clinical informatics knowledge to meaningful healthcare technology challenges, work across clinical and technical disciplines, and contribute to solutions that make complex systems more effective for the professionals who rely on them.

This is a remote position based in the United States. Travel to designated federal healthcare facilities may be required to address recurring clinical workflow challenges and provide specialized onsite assistance.

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.