Junior Client Success Specialist (Remote)

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Overview

RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Junior Client Success Specialist .

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OtherClient Success Specialist

RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Junior Client Success Specialist .

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.

About the Role

We are looking for a detail-oriented, proactive Junior Client Success Specialist to join our Client Success Management (CSM) team. In this role, you will primarily be responsible for creating, maintaining, and auditing Budget to Actual (B2A) artifacts. Additionally, you will support CSM operations by conducting routine audits of administrative workflows and recurring team tasks to ensure operational excellence and consistency across client accounts.

This is an excellent role for an organized professional looking to build a strong foundation in Client Success and Account Operations.

Bachelor’s degree or equivalent professional experience.

1-2 years of experience in an analytical, customer service, or administrative role.

Proficiency with standard office productivity tools (Microsoft Office Suite, Google Workspace).

Familiarity with CRM systems (e.g., Salesforce) is a plus.

Strong Excel / Google Sheets skills (data entry, basic formulas, filtering, and cross-referencing).

Exceptional Attention to Detail: High standard for accuracy when auditing documentation and data.

Analytical Mindset: Comfortable reading through contracts or agreements and mapping them to internal operational tasks.

Communication: Clear, concise written and verbal skills for coordinating across CSM leadership and Sales Directors.

Time Management: Able to prioritize tasks, meet recurring audit deadlines, and manage competing priorities independently.

30 Days: Complete onboarding, gain full understanding of the B2A framework, and shadow CSM Leadership on current account practices.

60 Days: Take full ownership of B2A creation and begin running routine weekly audits.

90 Days: Establish a standardized administrative auditing process across all recurring CSM team tasks and present initial findings/improvements to CSM Leadership.

Why work at RainFocus?

At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.

As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.

What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!