Director, Growth Strategy & Operations

• →The CGO and senior fundraisers spend more of their time on relationships and revenue generation and less time chasing inputs, deadlines, and operational details.
• →Leadership has a trustworthy view of the pipeline, forecasts, renewals, and portfolio risks, with clear actions arising from the data.
• →Grant obligations and deadlines are consistently tracked; issues are surfaced early; donor-facing deliverables move smoothly across teams.
• →Salesforce and related systems are dependable, appropriately configured, and continuously improving without unnecessary reliance on external implementers.
• →The Partnerships Hub operates as a coordinated, high-performing service team that supports revenue growth with strategic administrative effort.

• 8+ years of relevant professional experience, including at least 4 years in operations, systems, or organizational leadership.
• Demonstrated experience building and improving operational systems, processes, and workflows in a growing or evolving organization.
• Experience managing and developing teams, setting priorities, and driving accountability across multiple functions.
• Strong analytical skills, including experience with performance reporting, forecasting, data management, and translating information into actionable recommendations.
• Experience with CRM platforms, reporting tools, and workflow management systems, including the ability to oversee system improvements and integrations.
• Excellent project management, communication, and problem-solving skills, with the ability to manage competing priorities and influence colleagues across departments.
• Proven ability to thrive in a fast-paced, changing environment, balancing strategic planning with hands-on execution.

• Experience in fundraising operations, revenue operations, grants administration, or a comparable function supporting significant revenue growth.
• Hands-on Salesforce administration or configuration experience, including dashboards, automations, workflows, and integrations.
• Experience with grants compliance, donor reporting requirements, and financial reconciliation or revenue forecasting.
• Experience building or scaling operational infrastructure within a rapidly growing organization.
• Familiarity with international development, philanthropy, or other mission-driven sectors, particularly organizations operating across multiple countries and cultures.
• Experience partnering with senior executives to develop performance metrics, improve decision-making, and implement organizational change.
• Experience working in an evidence-driven organization, with the ability to critically engage with impact evaluations, cost-effectiveness analyses, and other technical evidence, and effectively manage specialists working with this information.

Disclaimer:

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The company reserves the right to modify, add, or remove duties as necessary.

RTV uses artificial intelligence to screen and assess applicants for this position, including through an applicant tracking system (ATS) that helps sort applications based on job related criteria. Our hiring team reviews all candidates and makes all final decisions.

Ontario Inclusion and Accessibility Statement:

RTV is committed to fostering an inclusive, equitable, and accessible workplace. We comply with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates participating in all aspects of the employment process.