Customer Service Representative BDC - Mercedes- Benz Sales
Customer Support SpecialistCustomer
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Quick Summary
Key Responsibilities
Responsible for managing all incoming/outgoing phone and internet sales leads. Setting, confirming, and following up with customer appointments.
Technical Tools
Customer Support SpecialistCustomer
Responsibilities
~1 min read- →Responsible for managing all incoming/outgoing phone and internet sales leads.
- →Setting, confirming, and following up with customer appointments.
- →Maintain an ongoing customer database to capture repeat business.
- →Work closely with Sales Representatives to ensure sales clients are assisted in a timely fashion.
- →Utilize CRM tracking system daily.
- →Follow up with leads that are not ready to make an appointment or no-show.
- →Stays informed about new products, features, accessories, etc., and their benefits to customers.
Requirements
~1 min read- Must have experience working in phone sales or customer service. Preferably in a call center environment. Prior BDC experience with an automotive dealership is desired.
- Outstanding phone presence, able to effectively field a high volume of both inbound and outbound phone calls.
- Excellent verbal/written communication and organization skills.
- Outgoing and patient personality with outstanding customer relations ability.
- Organized, multi-tasker, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
- Professional personal appearance.
- Must be available to work weekends.
What We Offer
~1 min read✓Great benefits package including medical, dental and vision coverage for employee & family!
✓Company paid life insurance and optional additional coverage.
✓Voluntary short term and long term disability available.
✓Additional voluntary benefits including Aflac and LegalShield!
✓Paid time off!
✓Paid holidays!
✓401K plan.
✓Employee Assistance Program.
Location & Eligibility
Where is the job
Roslyn, United States
On-site at the office
Listing Details
- Posted
- August 11, 2026
- First seen
- September 28, 2026
- Last seen
- September 28, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 22%
- Scored at
- September 29, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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