2mo ago

Customer Service Representative BDC - Mercedes- Benz Sales

United States·RoslynFull-timemid

Customer Support SpecialistCustomer

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Key Responsibilities

Responsible for managing all incoming/outgoing phone and internet sales leads. Setting, confirming, and following up with customer appointments.

Technical Tools

Customer Support SpecialistCustomer

~1 min read

→Responsible for managing all incoming/outgoing phone and internet sales leads.
→Setting, confirming, and following up with customer appointments.
→Maintain an ongoing customer database to capture repeat business.
→Work closely with Sales Representatives to ensure sales clients are assisted in a timely fashion.
→Utilize CRM tracking system daily.
→Follow up with leads that are not ready to make an appointment or no-show.
→Stays informed about new products, features, accessories, etc., and their benefits to customers.

~1 min read

Must have experience working in phone sales or customer service. Preferably in a call center environment. Prior BDC experience with an automotive dealership is desired.
Outstanding phone presence, able to effectively field a high volume of both inbound and outbound phone calls.
Excellent verbal/written communication and organization skills.
Outgoing and patient personality with outstanding customer relations ability.
Organized, multi-tasker, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
Professional personal appearance.
Must be available to work weekends.