Rapidai
Rapidai7mo ago

Lead Technical Support Engineer, DICOM

IndiaIndia·BangaloreFull Timelead
Technical Support EngineerCustomer SuccessTechnical SupportCustomer
3 views0 saves0 applied
Apply Now

Quick Summary

Overview

RapidAI is the trusted leader in deep clinical AI, helping hospitals deliver faster, more informed care through intelligent imaging and integrated workflows.

Technical Tools
awsterraformmentoring
RapidAI is the trusted leader in deep clinical AI, helping hospitals deliver faster, more informed care through intelligent imaging and integrated workflows. The Rapid Enterprise™ Platform supports disease states across the care spectrum, but it’s our clinical depth that drives the most meaningful impact — improving decision-making, patient outcomes, and health-system performance. Used by more than 2,500 hospitals in over 100 countries and backed by 700+ clinical studies, including research that helped expand national stroke-treatment guidelines, RapidAI is the most clinically validated AI platform in healthcare.
  • Provide subject matter expertise in DICOM viewer technologies and standards.
  • Lead the debugging, validation, and enhancement of features tied to DICOM tags, SOP classes, and modalities.
  • Analyze and interpret DICOM file structures, including: o Tags (e.g., StudyInstanceUID, SOPInstanceUID, Modality) o Transfer syntaxes (Explicit/Implicit VR, Little/Big Endian) o Differentiation between image metadata and pixel data
  • Utilize tools such as dcmdump, DCMTK, GDCM, RadiAnt, and 3D Slicer for advanced DICOM analysis and debugging. Oversee and troubleshoot DICOM network services including C-FIND, C-MOVE, C-STORE, and C?ECHO.
  • Investigate and resolve issues such as DICOM timeouts, association rejections, and PACS misconfigurations.
  • Use Wireshark and TCPDump to monitor and analyze DICOM and HL7 network traffic.
  • Collaborate with engineering to evaluate, reproduce, and resolve viewer-related issues, including root cause analysis and validation of fixes.
  • Provide insight into radiology workflows and ensure solutions align with user needs across imaging modalities.
  • Work with support teams to ensure readiness for new module releases, including viewer updates, on both cloud and on-prem platforms.
  • Embrace new technologies including AI-based troubleshooting, and contribute to internal tooling and training programs to scale support capabilities.
  • Mentor and lead a team of specialists, fostering a customer-obsessed mindset and building a scalable, knowledge-driven support model.
  • 10+ years of experience working with PACS, DICOM, and radiology workflows.
  • In-depth knowledge of DICOM standards, file structures, and transfer syntaxes.
  • Proficient with DICOM viewers and diagnostic tools for file and network-level troubleshooting.
  • Solid understanding of HL7, medical imaging systems, and radiology data flows.
  • Experience debugging DICOM Query/Retrieve workflows and PACS integrations.
  • Comfortable using packet capture and network tools such as Wireshark and TCPDump.
  • Familiar with AWS, including CloudWatch, Lambda, and infrastructure-as-code tools like Terraform.
  • Proven ability to collaborate with cross-functional teams and provide leadership across engineering, support, and product.
  • 5+ years of experience mentoring and managing team members in a technical or support capacity. 

    • Location & Eligibility

    Where is the job
    Bangalore, India
    Hybrid — some on-site time required
    Who can apply
    IN
    Listed under
    India

    Listing Details

    Posted
    September 19, 2025
    First seen
    March 26, 2026
    Last seen
    May 14, 2026

    Posting Health

    Days active
    48
    Repost count
    0
    Trust Level
    33%
    Scored at
    May 14, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position
    Rapidai
    Rapidai
    lever
    Employees
    125
    Founded
    2012
    Domain
    rapidai.com
    Jobs
    View 8 jobs
    View company profile

    3 other jobs at Rapidai

    View all →

    Explore open roles at Rapidai.

    Rapidai
    Senior Quality Engineer (Independent Contractor)
    USD 45–55
    Full Time - Contractor    Rapidai
    Implementation Manager
    USD 100000–110000
    Full Time    Rapidai
    Staff Software Engineer
    Full Time

    Similar Technical Support Engineer jobs

    View all →
    P
    Pingcap
    Database Technical Support Engineer
    NarvarNarvarRemote
    Technical Support Engineer
    Remote
    SmarshSmarsh
    Sr. Technical Support Engineer I
    USD 90000–115000
    Full-Time
    CentralreachCentralreach
    Associate Technical Support Engineer
    USD 40000-50000
    BinanceBinanceRemote
    Technical Support Engineer (Blockchain & Backend Development)
    Full-time: RemoteRemote
    BinanceBinanceRemote
    Technical Support Engineer (Blockchain & Backend)
    Full-time: RemoteRemote

    Browse Similar Jobs

    Customer Support Specialist2kCustomer Service Representative954Call Center Agent440Support Engineer305Technical Account Manager172Technical Support Specialist130Product Support Specialist86Customer Care Specialist48It Support Specialist44Service Desk Manager34Customer Support Manager29Client Support Specialist24Support Operations Manager21Billing Support Specialist21Operations Support Specialist21Service Desk Analyst20Desktop Support Technician17Application Support Specialist17NOC Technician15Helpdesk Specialist8
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    RapidaiLead Technical Support Engineer, DICOM
    Apply Now