Coordination Manager

Welch Equipment Company is the premier provider of material handling solutions and represents equipment from the world's #1 manufacturers. Our culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of the many “tools” to our success in supporting our employees. 

The Coordination Manager is responsible for leading all coordination activities associated with Allied Systems projects and forklift-related equipment orders. This role serves as the operational bridge between Sales, Project Management, Engineering, Vendors, Service install, Warehouse Operations as it relates to sales jobs, and Customers to ensure successful execution of projects from award through final completion. 

The position oversees Coordinators and Administrative Support personnel while driving process consistency, customer satisfaction, timely deliveries, accurate purchasing, project documentation, and operational efficiency. This leader is expected to create scalable systems, develop team members, improve communication across departments, and ensure all projects progress on schedule and within budget expectations. 

• Lead, develop, coach, and manage Allied Systems and equipment Service Coordinators. 
• Establish performance expectations and accountability measures. 
• Facilitate workload balancing across the coordination team. 
• Drive a culture of urgency, ownership, accuracy, and customer focus. 
• Oversee order processing from sales award through project completion. 
• Track project milestones and delivery schedules. 
• Coordinate equipment, materials, subcontractors, and installation activities. 
• Identify project risks and escalate issues proactively. 
• Collaborate with Sales, Service, Rental, Used Equipment, and Parts departments to support customer needs. 
• Serve as an escalation point for customer concerns related to project execution. 
• Ensure accurate project data management and reporting within company systems. 
• Support invoicing, revenue recognition, project closeout, and financial reporting processes. 
• Assist leadership with forecasting, backlog management, and project performance reporting. 
• Identify and implement operational improvements. 
• Standardize workflows, documentation, and project tracking processes. 
• Partner with IT and Business Systems teams to enhance reporting and operational efficiency. 
• Develop and monitor KPIs related to throughput, cycle times, backlog, and customer satisfaction. 
• Partner with cross-functional teams to ensure seamless communication and project execution. 
• Ability to work in a constant state of alertness and safe manner 
• Additional duties as assigned 

• Associate's or Bachelor's degree in Business, Supply Chain, Operations, Construction Management, Engineering, or related field preferred. 
• 5+ years of project coordination, operations, logistics, or material handling experience. 
• 2+ years of leadership or supervisory experience preferred. 
• Experience in material handling, warehouse systems, industrial equipment, or construction-related industries preferred. 
• Strong organizational and project management skills. 
• Excellent customer experience and communication skills. 
• Proven ability to manage multiple projects simultaneously. 
• Strong Microsoft Excel and business systems experience. 
• Financial acumen and understanding of project cost management. 
• Ability to lead teams and influence across departments. 
• Strong problem-solving and decision-making capabilities. 
• Ability to work independently in a fast-paced environment. 
• High attention to detail and follow-through 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion. Frequent use of computer and telephone. 
• Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. 

It is the Company’s policy to afford equal employment and advancement opportunity for all qualified individuals without distinction or discrimination because of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.