Field Service Technician - Automation and Innovation

With over 100 years of combined expertise, Raymond Central develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to support our client's operations.   

Automation, Logistics, Innovation - Service Technician (Kansas City, MO)

At Raymond Central, our technicians are the heart and soul of our company. We are looking for a Field Service Technician to support the Automation, Logistics, and Innovation team who has previous experience working on Vertical Lift Modules and Vertical Carousel Modules. This person will have a strong technical foundation and previous direct experience with these types of systems.

We offer competitive pay, PTO/paid holidays, medical/dental/vision, retirement matching, tuition reimbursement, comprehensive training, and a variety of opportunities for professional growth.  

*This is a full-time, hourly position. Some overtime may be required based on customer demands.  

Principle Duties and Responsibilities: 

• Installation, maintenance, diagnostics, troubleshooting, and repair of VLM equipment at the customer location in a timely and cost-effective manner so that all requirements are met. 

• Perform preventive maintenance on assigned equipment according to established procedures and cost guidelines at customer’s facility. 

• Complete all required paperwork and time records accurately and completely follow Mobile Tech Procedures as directed by management.            

• Account for all parts, materials, tools, and consumables used as required. 

• Drive and work safely in accordance with company and/or customer safety policies and procedures. 

• Develop and maintain positive, effective working relationships with customers and co-workers. 

• Maintain the van’s interior equipment, storage devices, service manuals and related documents. 

• Attend meetings, training classes and other company activities as required. 

• Keep an adequate set of personal tools as required by the position. 

• Work with all departments and employees to ensure high-quality customer service. 

Minimum Qualifications: 

• Minimum of five (5) years of experience in industrial maintenance, field service, material handling equipment, automation, or a related technical field.
• Minimum of one (1) year of hands on experience with electrical systems, including AC/DC circuits, motors, sensors, relays, and/or control components.
• Ability to travel as needed.
• Valid driver’s license and ability to meet company driving requirements.
• HS Diploma or GED
• Must be able to push, pull, and lift up to 50lbs 
• Must be able to climb ladders and/or work on elevated platforms that may be 15’ to 30’ in height 

Ideal candidate will possess: 

• Strong mechanical aptitude & ability
• Ability to communicate professionally with customers, technicians, management, manufacturers
• Experience with Kardex Shuttle VLM, Vertical Carousel, RS, and/or Megamat systems
• Experience with Modula or AutoStore robotic storage and retrieval systems
• Experience with PLC-based systems
• Ability to read schematics, diagrams, operation manuals, manufacturer’s specifications

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