Service Coordinator

As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.

• →Receive service calls from customers.
• →Process work orders utilizing the current business management system.
• →Maintain and schedule Planned Maintenance agreements.
• →Handle special billing needs for customers.
• →Maintain an accurate database.
• →Provides support for technicians to obtain maximum efficiency.
• →Process warranty claims.
• →Track technicians time weekly through reports and verify that all time was billed.
• →Receive, review, and challenge paperwork.
• →Complete installation reports for all new equipment.
• →Issue purchase order numbers to vendors as needed.
• →Support policies and procedures of the computer system and the company.
• →Order and follow up on parts issues for technicians.
• →Coordinate service with subcontractors at customer location.
• →Arrange freight for service and support equipment and materials.
• →Prepare customer quotes needed from field service technicians.
• →Additional duties as required or assigned.

• High School Diploma or equivalent
• Minimum 2 years' experience in customer service
• Billing experience preferred
• Verbal and written communication skills.
• Proficiency with MS Office (Word, PowerPoint, Excel, Outlook) and CRM, computer programs