Collections Representative

Do you thrive in fast-paced environments where empathy, communication, and problem-solving make a real difference? Become a Collections Representative at Royal Credit Union! In this role, you’ll support Members through challenging financial moments, negotiate meaningful solutions, and help protect the financial well-being of both our Members and the Credit Union – while delivering care, accountability, and professionalism in every interaction. Bilingual proficiency in English and Spanish is preferred to support our diverse member base.   Why Royal? Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.   What You’ll Do: The Collections Representative will maintain positive Member experiences throughout all aspects of the Collection process, while working to resolve delinquency and minimize losses to the Credit Union. Be knowledgeable of any relief options that may be available to our members and be empathetic to each situation.   Our Commitment To You: Compensation: $22.55 – $25.25 per hour (candidates with significant related experience may be higher) Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!    What’s Needed For This Position: High School Diploma or equivalent Two years experience working in a financial or call center environment Must be bondable Strong interviewing, listening, written, and verbal communication skills with the ability to negotiate repayment solutions while maintaining Member goodwill and accountability. Ability to analyze complex financial information, credit reports, account documentation, and delinquency status to determine appropriate resolution actions. Proven ability to manage multiple priorities, meet deadlines, maintain accurate documentation, and perform effectively in a high-volume, metrics-driven environment. Comfortable using personal computers, Microsoft Office products, and digital technologies to efficiently document interactions and navigate multiple software platforms. Ability to work independently with minimal supervision while thriving in a collaborative team environment, managing frequent interruptions and changing priorities with attention to detail.   We’d Love To See: Associate’s degree or the equivalent in experience in Finance, Business Administration, or Economics Experience working with debt collection, default management, loss mitigation, charge-off recovery, repossession of real estate or equivalent Experience working in a fast-paced, metrics driven environment Spanish language proficiency is preferred.   Work Schedule: Full-Time, working approximately 40 hours per week. Hours and shifts vary between 8:20am – 6:00pm Monday through Friday, and a rotation of weekend hours of 8:20am – 12:30pm once every 10 weeks or so.   Training: Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging. Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.   Ready to make a positive impact? APPLY NOW if you are ready to take on this exciting challenge to contribute to our mission and become a part of the Royal Credit Union family!