2026-2027 Off Campus Student Employee | Acadiana Workforce Solution - American Job Center

The Work-Study Student Assistant provides administrative and customer support for the American Job Center (AJC) operations through virtual and/or in-person intake process. This position assists customers with accessing workforce services, completing intake requirements, scheduling appointments, conducting follow-up outreach, and maintaining accurate records. The student will serve as a professional representative of the American Job Center while ensuring the confidentiality and security of customer information.

Customer Intake
• Assist customers with the virtual intake process using approved online platforms and communication tools.
• Guide customers through completing electronic forms and submitting required documentation.
• Respond to customer inquiries by phone, email, and other approved communication methods.
• Schedule appointments and provide information regarding American Job Center programs and services.
• Ensure all intake documents are completed accurately and timely.

Customer Follow-Up
• Contact customers to provide appointment reminders and service updates.
• Conduct follow-up outreach regarding program participation, employment outcomes, and training activities.
• Maintain accurate documentation of customer interactions and follow-up activities.
• Assist staff in collecting required customer information for reporting purposes

Data Entry and Record Maintenance
• Enter customer information accurately into workforce databases and case management systems.
• Review records for completeness and accuracy.
• Scan, upload, and organize electronic documents.
• Maintain organized and accurate customer records in accordance with agency procedures.

Perform other duties as assigned by supervisor and attend any American Job Center events.

Applicant must be a current SoLAcc student, enrolled in a minimum of six (6) credit hours for the Fall 2026 semester and six (6) credit hours for the Spring 2027 semester and have a completed 2026-2027 FAFSA on file with SoLAcc. Applicants must also pass a criminal background screen.

• Currently enrolled in a college or university and eligible for a Work-Study Program.
• Strong computer skills, including Microsoft Office applications and online communication platforms.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and professionally.
• Commitment to maintaining confidentiality and safeguarding sensitive information.

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