Clin Svc Representative II

Clinical Service Rep II

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Patient Care Advocate
-Supports pediatric patients and their families by strengthening communication between dental providers, schools, and community partners to ensure children receive timely, appropriate, and effective oral-health care.
-Assist children and families in understanding dental diagnoses, treatment options, and recommended follow-up care.
--Provide compassionate, trauma-informed emotional support to families navigating complex dental needs.
-Coordinate appointments, referrals, and communication between pediatric oral-health agencies, community clinics, residency programs, and school-based partners.
-Work collaboratively with school nurses and health liaisons at partner schools to ensure successful follow-up for students identified with urgent dental needs.
-Monitor treatment progress, track adherence to care plans, and maintain ongoing communication with families to support optimal outcomes.
-Identify and address barriers to care such as transportation, insurance, language, or health-literacy challenges.
-Attend health and community fairs to promote community-based clinical dental navigation and to stress establishing a dental home for all family members.
-Maintain accurate, comprehensive pediatric patient records, including referrals, treatment progress, and follow-up outcomes.
-Collaborate with dental providers, residency programs, schools, and community organizations to strengthen pediatric care strategies and improve system-wide coordination.

Community-Based Clinical Navigation
-Consult and cooperate with community systems to facilitate linkage, referral, advocacy, and follow-up, with a focus on achieving recommended pediatric treatment goals.
-Establish and maintain close working relationships with safety-net organizations, demonstrating strong knowledge of key contacts, eligibility criteria, referral processes, and follow-up expectations.
-Organize transportation for pediatric patients who are transferred to or seeking services at the NCF Pediatric Dental Center or Healthcare Network facilities.
-Support families in navigating community-based care pathways to ensure continuity of treatment and improved oral-health outcomes.
-Strengthen communication channels between community partners and oral-health providers to reduce gaps in care and improve referral completion.

Administration
-Attend meetings as appropriate and meet regularly with supervisor to exchange pertinent information and receive supervision.
-Prepare and maintain client and program records in accordance with applicable standards, regulations, grant requirements, and data-collection protocols.
-Verify patient Medicaid eligibility and assist families in navigating Medicaid-related processes.
-Participate in Medicaid Navigator events, helping clients understand required paperwork and procedural steps.
-Participate in continuing education activities, outreach events, and community engagements that promote available services and resources for families in Collier County.
-Maintain ongoing professional development, remaining knowledgeable in areas of expertise and completing all required training and certifications.
-Perform additional marginal functions of the job as assigned, with time allocation documented according to program needs.

$24.74/hr, commensurate with education/experience

Benefits:

The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family’s needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.

Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.

UF provides a variety of leave programs including vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24-month period.

UF Employees are also eligible for the GatorPerks discount program, which provides big savings at various businesses and retailers!

Explore UF’s plethora of benefit options here: TEAMS Benefits

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

- CPR certification
- Ability to drive to various locations within Collier County
- Good communication skills to foster relationships with agency partnerships
- Experience working with pediatric populations
- Exhibits cultural sensitivity with diverse racial, ethnic, and socioeconomic populations
- Experience working in the Medicaid online system
- Familiarity with community resources, social services, and healthcare in Collier County
- Ability to properly demonstrate and communicate health education activities
- Fluent in Spanish or Haitian Creole

In order to be considered, you must upload your cover letter and resume. This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See the Qualified Positions link on our applicant FAQs page for a list of eligible positions.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.