Consumer Experience Partner

• Royal Adelaide Hospital, Adelaide SA 5000
• Consumer Experience Team, Allied Health and Consumer Partnerships
• Salary: ASO5 – $92,122 to $102,456 p.a. + superannuation and salary packaging
• Permanent full time, 37.5 hours per week

Find out more about CALHN sites and services, our stories and the opportunities to be part of CALHN.

Help consumers feel heard and turn their feedback into better care. Join CALHN’s Consumer Experience Team to support complaint resolution, guide staff through sensitive matters and identify opportunities to improve services.

• Support timely, sensitive complaint review and resolution

• Guide staff on risk, escalation and complaint processes

• Maintain accurate complaint records and track trends

• Build reports to inform service improvements

• Provide training and support to staff across CALHN

Go to the SA Health Career Website for how to apply, and Australian and International applicant guidelines for more information

Recruitment agencies and third parties need not apply – we’ve got this covered.

Advertised: 21 Oct 2026 Cen. Australia Daylight Time
Applications close: 04 Nov 2026 Cen. Australia Daylight Time

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• Hold a relevant tertiary qualification or equivalent experience

• Bring strong customer service and stakeholder skills

• Write clear reports, briefings and correspondence

• Apply complaint, risk and quality management knowledge

• Use sound analysis, judgement and data reporting skills