Front Desk Manager

 • Executive & Administrative Support: Serve as administrative assistant to the Vice Chancellor of Student Services, providing executive support, calendar/meeting coordination, and handling high-level administrative tasks for the division.
• Front-Line Financial Aid & Suite Coverage: Act as the primary point of contact for financial aid inquiries-delivering high-quality customer service via phone, email, and in-person-while managing physical security and front-desk operational readiness for the Student Services suite.
• Student Worker Supervision: Oversee and direct student workers assisting with front-desk reception, phone operations, and general administrative workflows.
• Care Closet Coordination: Assist Retention and Engagement in support of Care Closet operations to provide essential food, clothing, and basic needs resources to students.
• Financial Aid Outreach & Documentation: Collect, organize, and maintain student financial aid documentation in compliance with institutional guidelines, and execute targeted email/text communications regarding financial aid status.
• Correspondence & Records Management: Direct and process departmental email and telephone correspondence for the Financial Aid Office while maintaining strictly confidential, secure student records and filing systems.
• Student Navigation & Guidance: Assist current and prospective students with general financial aid questions, application processes, and departmental resource navigation.
• Standards of Practice: Requires proactive communication, timely and accurate service to internal and external partners, accountability for follow-up and follow-through, and a continuous improvement mindset aligned with LDCC's Standards of Practice for excellence, collaboration, and service.
• Continuous Policy & Articulation Alignment: Maintain comprehensive, up-to-date knowledge of college policies, academic prerequisites, and transfer articulation agreements with regional secondary and post-secondary institutions.
• Operational Adaptability: Perform additional operational and administrative duties as assigned by the Director and Vice Chancellor.

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