Public Safety Response Coordinator

• Inform Officers of complaints that need to be investigated and transmit all information necessary to ensure safety of officers and the BRCC Community.
• Receives and analyzes emergency and non-emergency calls for service; prioritize the calls.
•  Handles complex calls and responds to general public complaints and inquiries.
• Receives and transmits messages over two-way radio equipment, telephone, computer equipment and teletype concerning crimes, and police emergencies.
• Maintains the location of officers and security guards on duty. Dispatches officers as necessary to investigate complaints. Alert the nearest officer and relay the information.
• Coordinates with wreckers, ambulances, & other first responders to BRCC Locations as needed. Relays pertinent information in a factual and concise manner.
• Enters all call information into the CAD (Computer Aided Dispatch) system.

• Review, monitor, retrieve video footage daily at all BRCC Locations. Report outages, triage inoperable views, and burn video footage as needed.
• Researches and analyzes discrepancies and burns video footage as needed.
• Ensures required authorization and documentation is obtained before releasing video footage to the District Attorney (DA) and/or other Law Enforcement Agencies requesting video footage.
• Communicates with appropriate personnel and/or departments relative to video footage reviewed & provides reports as needed.
•  Works with Supervisors to ensure all dates, time, and location of incidents identified are secured in a timely manner. Provides support for police officers and local law enforcement in timelines.

• Submit work orders and help desk tickets as needed. Complete spreadsheet when Emergency Equipment is assessed at BRCC Locations.

• Work Customer-Service Area to assist with parking decals and BRCC IDs for students, employees, visitors, vendors, etc.

• Complies with federal, state, and local laws, regulations, college, and departmental policies. Maintains proper record keeping and daily logs of radio and teletype activities, update desk log during communications.
• Operates computer terminals to obtain vehicle and criminal record information.
• Checks for stolen vehicles, stolen license plates, wanted people, and invalid drivers' licenses through State Police and N.C.I.C. computers.
• Maintains wrecker slips and towing information

• Associate’s degree in criminal justice or any related field.  

• Written and oral communication skills
• Ability to work well with others
• Interpersonal skills and the ability to handle sensitive and confidential information.

Proficient:

• Working knowledge of computer word processing, spreadsheet, and database software applications.
• Organizational & time management skills
• Attention to detail, time management, and organization to ensure accuracy and timeliness.

• 2 years' experience with Public Safety, Security, NCIC, Law Enforcement, Communications or a related field.