Administrator

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

To provide the full range of administrative support to your service, ensuring the service operates efficiently and effectively on a day-today basis.    

• →Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website.  
• →Ensure everyone contacting the service is welcomed, supported and where appropriate signposted to service staff and/or relevant partners.  
• →Provide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting.  
• →Where relevant contribute to maintaining and monitoring the service lone working system within recovery centres and where applicable community delivery venues.  
• →Where relevant identify, facilitate and organise use of community outreach and satellite sites for service provision.  
• →Maintain electronic and manual appointment systems and complete referral information as appropriate.  
• →Ensure a high standard of accuracy for data entry, using computerised recording systems and packages such as Excel, Access, Theseus and other databases within required deadlines.    
• →Where relevant lead on the coordination of room bookings, including preparation of meeting/training rooms and organisation of refreshments as requested.  
• →Attend meetings and take minutes when required.  
• →Understand service and organisational quality standards and audit requirements, including the need to ensure information is collected and recorded in accordance with quality and audit requirements.  
• →Understand and be able to work within a quality assurance system on a day-to-day basis.  
• →Understand performance indicators for the service and assist with the collection and presenting of data, providing evidence that performance indicators have been met.  
• →Maintain accurate, up to date records and work in accordance with organisational guidelines and procedures.  

Essential:

• NVQ 2 in business administration (or equivalent) or demonstrable related experience.  
• Previous experience in a customer facing administrative role.    
• Knowledge of quality systems and audit requirements.    
• Experience in cash handling, petty cash reconciliation and generic admin duties.  
• Proficient in Microsoft Office programmes.  
• Ability to collate and disseminate information.  
• Administrative skills, including experience of working within electronic monitoring and recording systems.    

To view the full job and person specification, please click here.

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: