Service Manager

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

Are you passionate about helping people rebuild their lives and achieve greater independence? Do you have the leadership skills to guide a dedicated team supporting individuals recovering from mental health challenges?

Join Waythrough and lead the William Tarry House Supported Housing Service in Northampton, where you will play a vital role in supporting people to live safer, healthier, and more independent lives.

• Lead, manage and inspire the service team to deliver high-quality, person-centred support
• Ensure effective assessments, support plans and interventions for all residents
• Oversee the day-to-day running of the supported housing service and building management
• Develop and deliver service plans that drive improvement and sustainability
• Build strong partnerships with commissioners, community services, and external agencies
• Manage the service budget and ensure financial targets are achieved
• Monitor performance, quality assurance and compliance with relevant frameworks
• Recruit, train and develop staff, volunteers and students
• Ensure services are inclusive, accessible and responsive to diverse community needs
• Maintain safe systems of work, safeguarding practices and health and safety standards

• A Level 5 Management/Leadership qualification (or working towards it) or significant relevant experience
• Experience managing or delivering services supporting vulnerable people, particularly within mental health or supported housing
• Strong knowledge of safeguarding, risk management and recovery-focused support
• Confidence using data, performance metrics and management information systems
• Experience managing budgets, targets and KPIs
• Excellent partnership-building skills with commissioners, partners and community organisations
• A leadership style that reflects Waythrough’s values: Honest, Committed, and Inventive

This is an opportunity to lead a meaningful service that supports individuals on their journey.

Please read the full Job Description and Person Specification prior to applying for this position.

For full person specifications and job details, please visit this link.

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: