HIKINEX

Philippinesmid

Other

3 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Managing IT tickets via ConnectWise Manage. Creating and decommissioning user accounts and PCs. Troubleshooting printer, email, and hardware/software issues. Coordinating with vendors (HP,

Requirements Summary

Open to FRESH GRADUATES with a Degree in Computer Science/ Information Technology OR 2–3 years of experience in technical support or IT helpdesk. Qualifications: Willingness to work flexible hours,

Technical Tools

Other

Responsibilities

~1 min read

→Managing IT tickets via ConnectWise Manage.
→Creating and decommissioning user accounts and PCs.
→Troubleshooting printer, email, and hardware/software issues.
→Coordinating with vendors (HP, Dell) when needed.
→Ensuring clear documentation of troubleshooting steps in the ticketing system.
→Strong communication skills are required as the candidate will use Teams messaging to coordinate with internal teams and escalate issues.
→Answering calls and emails from customers and logging their queries into the ticketing system.
→Diagnosing and resolving technical issues related to hardware, software, and network connectivity.
→Escalating complex issues to other IT teams when necessary.
→Troubleshooting problems remotely using remote desktop software.
→Providing basic training and support to users on commonly used applications and software.
→Maintaining and updating technical documentation and knowledge base articles.

Requirements

~1 min read

Open to FRESH GRADUATES with a Degree in Computer Science/ Information Technology OR 2–3 years of experience in technical support or IT helpdesk.