Customer Service Representative

• →Managing daily order processing by entering, approving, and following up on incoming orders, quotes, and returns accurately within our internal ERP system.
• →Delivering exceptional customer support by handling incoming phone calls and emails with a courteous, helpful, and professional approach
• →Communicating with customers by phone or email to verify details and resolve questions related to existing orders, quotes, deliveries, pricing and product specifications.
• →Resolving product inquiries by actively listening to customer needs and collaborating with internal technical teams for expert guidance
• →Accurately processing new customer account requests and ensuring all documentation is handled efficiently.
• →Collaborating across departments to resolve customer issues quickly, leveraging team expertise to build long-term customer loyalty and rapport.
• →Delivering outstanding service to build strong relationships and drive customer loyalty.
• →Provide regular front-desk coverage at the assigned location, including greeting visitors, directing calls and inquiries, and supporting general office needs.
• →Other duties as assigned

Qualifications & Skills:
Required:

• →High School degree or equivalent
• →Computer knowledge and proficiency with email, chat, and video conferencing.

Preferred:

• →Post-secondary degree or coursework in business or a related field.
• →Background in business administration, general office settings, or data entry roles.
• →Experience working with Google Workspace and CRM or ERP systems.
• →Proven track record of handling customer complaints and driving effective problem resolution.
• →Experience with international orders and export requirements.

Why Nelson-Jameson?
At Nelson-Jameson, we offer more than just a job; we provide an opportunity to grow and succeed within a family-owned company that values innovation, collaboration, and hard work. You’ll be part of a trusted industry leader, working alongside passionate professionals who are dedicated to making a difference.
As a golden rule company, we strive to maintain a culture of honesty, integrity, and kindness. Our organization is committed to operating ethically and respecting people, our community, and the environment. With us, you’ll become part of a hard-working team that takes pride in providing safe, high-quality food to communities around the world.
With Nelson-Jameson, you’ll receive:

• →Comprehensive Health Benefits with your choice of benefits to match your unique needs
• →401(k) with company match
• →Competitive Compensation: $21.50+ per hour, with starting pay dependent upon experience and qualifications.
• →Paid time off at time of hire
• →Annual allowance for company branded clothing
• →Annual Wellness Stipend & other wellness programs
• →And much more!

How to Apply:
If you’re ready to drive your career forward with a company that values hard work, safety, and excellent customer service, apply now on our career site!

Nelson-Jameson, Inc. and NEXT Logistics, LLC. are Equal Opportunity Employers. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds, including but not limited to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, and veteran status.