Director of Individual Member Success

United States·Phoenixexecutive

OtherDirector

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

1. Lead the Business and Drive Its Strategy: Develop Strategy: Develop the strategy for best managing our individual clients, including value prop, segmentation, coverage, processes, etc.

Technical Tools

OtherDirector

Healthcare shouldn’t be something you worry about when taking care of your family.

That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.

No monthly premiums
No deductibles
No surprise medical bills

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.
It’s part of our mission.

About the Role

~1 min read

Responsibilities

~1 min read

A strong performing Director of Individual Member Success will:

→Deliver measurable improvements in renewal, enrollment, and satisfaction metrics across all

individual members

→Build deep understanding of the business, including sophisticated segmentation and

associated value propositions.

→Develop strong, multi-level relationships with key brokers to foster them to expand our footprint

and sales.

→Drive continuous growth of the team through knowledge-sharing, process improvement, and

cross-functional initiatives.

How Success Is Measured

Success in this role is measured by:

→Net Renewal: Retention and growth of the overall Revenue from Individual Clients.
→Enrollment: Increase the overall number of members who are enrolled with Redirect Health.
→Member Satisfaction: Maintain/Improve the level of satisfaction by members.