Luxury Watchmaker - REEDS Jewelers, Fenton

At REEDS Jewelers, we believe that every milestone deserves to be celebrated, and every moment honored with meaning. As we approach our 79th anniversary, we are proud to open our newest luxury retail destination at Fenton in Cary, NC—a premier, walkable urban village blending luxury retail, chef-driven dining, upscale living, and entertainment in one of the Southeast’s most dynamic markets.

• Diagnose mechanical and automatic watch issues with precision
• Perform comprehensive service and repairs
• Provide accurate repair estimates and service recommendations
• Maintain detailed records of all repairs, services, and parts used
• Ensure exceptional craftsmanship and adherence to brand standards

• Communicate clearly and professionally with team members and clients regarding timelines, estimates, and service expectations
• Maintain and calibrate watchmaking tools, machines, and equipment to ensure optimal function
• Monitor and manage inventory of watch parts, ordering as needed to support timely repairs
• Forecast and organize repair workload to consistently meet performance expectations
• Support store operations with a collaborative, solutions-oriented approach

• Partner with the sales team to support client consultations and elevate the luxury service experience
• Serve as a brand ambassador for craftsmanship and technical excellence

• Integrity – We live ethically and honestly in every moment and interaction.
• Performance Excellence – We pursue success relentlessly and learn from every experience.
• Stewardship – We honor the trust placed in us by our associates, clients, and communities.
• Professionalism – We attract and grow exceptional talent through development and self-leadership.
• Entrepreneurial Spirit – We embrace imagination, creativity, and forward-thinking action.
• Team Orientation – We thrive through collaboration, shared goals, and mutual respect.
• Passion – Our love for what we do drives extraordinary customer experiences—and makes it fun.

• Qualifications
• Minimum 3 years of proven experience as a Watchmaker in a luxury or high-end retail environment
• In-depth technical knowledge of mechanical and automatic movements, repairs, and servicing
• Skilled in polishing, refinishing, and using watchmaking equipment
• Ability to work with extreme precision and a high level of detail
• Strong communication and organizational skills
• Basic computer proficiency and experience managing repair workflows
• Must be legally eligible to work in the U.S.
• Must be able to sit or stand for extended periods as required