Manager, Commercial Intelligence

This position supports Universal Destinations & Experiences (UDX) strategic direction by owning the day-to-day management and acquisition of commercial market intelligence. This individual will be responsible for analyzing data to aid in assessing future demand and market health across all markets in our global theme park portfolio, as well as supporting recurring reporting and ad-hoc requests.

• Develop knowledge of the overall business, strategy and performance of the Universal portfolio to help advance market and business intelligence and inform strategic decision making
• Leverage advanced analytics including quantitative, statistical, and/or data science techniques in ad-hoc analysis
• Lead and own the development of recurring reporting that supports forward looking guidance on the state of the tourist market and competitive environment in the environments where Universal operates
• Advise senior leadership on macroeconomic and competitive developments and their impact on specific business areas

• Manage a network of intelligence vendor partners, including day-to-day communication with vendor representatives
• Coordinate renewals of existing intelligence contracts and development of new contracts with partners in sourcing, legal and finance
• Research and identify new intelligence partners that may further business goals and objectives and own the acquisition process

• Analyze past trends and work with Consumer Insights to predict the future of consumers/guests and the business for new opportunities
• Translate complex business questions into strategic assessments
• Craft strategic recommendations to further organizational goals

• Proactively translate data to insights, clearly conveying the meaning behind the results to partners and leadership
• Effectively convey information & recommendations to clients & senior leadership through well-crafted, persuasive narratives
• Collaborate with Finance, Creative, Marketing & Sales, and other teams to look at the business holistically and ensure we are all working towards the same mid- and long-term strategies

• Independently manage own project timelines & plans
• Contribute to the betterment of team’s work by informally mentoring other Team Members•
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Exceptional creative problem-solver & critical thinker
• Superior analytical capabilities & mindset
• Comfortable with uncertainty & nuance
• Experience communicating complex results clearly & persuasively to senior leadership
• Strong project management skills & ability to balance multiple priorities
• Advanced proficiency in Excel required; statistical/modeling expertise (Python, R, SAS, etc.) a plus
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

• Bachelor’s degree required – Business, Economics, Finance, Industrial Engineering, Mathematics, Psychology, Political Science, Sociology, Statistics, or related quantitative discipline.
• Master’s degree preferred.

• 5+ years of experience in commercial intelligence or supporting comparable analytical projects;
• or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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