Sales & Operations Manager

We are seeking a detail-oriented and commercially driven Senior Executive – Sales & E-commerce Operations to manage and optimise the day-to-day performance of Reflaunt-powered resale platforms.

This is a cross-functional role at the intersection of digital merchandising, partner management, operational execution, and AI-enabled workflows. You will play a key role in leveraging data and emerging technologies to drive efficiency, improve catalogue quality, and unlock growth opportunities.

The ideal candidate is analytical, tech-savvy, and solution-oriented, with the ability to work across stakeholders while continuously identifying smarter, more scalable ways of working.

• Own and optimise online merchandising across categories, brands, and resale programs
• Manage product onboarding, categorisation, tagging, and content accuracy
• Ensure accurate product lifecycle status (active, hotlist, markdown, rejected, etc.)
• Monitor stock availability, pricing, and sell-through performance
• Drive seasonal drops, launches, and trading initiatives
• Identify gaps, risks, and opportunities impacting sales and customer experience
• Leverage AI-enabled tools to enhance catalogue quality, content enrichment, and merchandising efficiency

• Manage day-to-day coordination with assigned brand partners
• Drive partner onboarding and ensure ongoing operational alignment
• Track and resolve issues related to cancellations, returns, stock sync, and catalogue errors
• Share regular performance insights and actionable recommendations with partners
• Ensure adherence to Reflaunt processes and SLAs
• Use data and AI-driven insights to proactively identify partner growth opportunities

• Oversee order flow and ensure smooth execution from listing to delivery
• Coordinate with operations, logistics, and warehouse teams
• Monitor inventory health and proactively flag discrepancies
• Drive resolution of fulfilment-related issues impacting customer experience
• Identify and implement process improvements, including automation and AI-led efficiencies

• Own tracking of key KPIs: sales, conversion, sell-through, cancellations, and availability
• Deliver weekly and monthly performance reports with actionable insights
• Conduct ad-hoc analysis across categories, partners, and campaigns
• Maintain dashboards and ensure data accuracy
• Leverage AI tools and data models to identify trends, forecast performance, and recommend actions

• Work closely with Operations, Tech, Commercial, and Marketing teams
• Act as a key link between merchandising, partner needs, and operational execution
• Support resolution of catalogue, pricing, and fulfilment issues
• Contribute to building scalable, tech-enabled processes as Reflaunt grows

• 5-7 years of experience in e-commerce, sales operations, merchandising, or similar roles
• Experience with marketplaces or resale models is a plus
• Exposure to fashion, luxury, or sustainability-driven businesses preferred

• Strong attention to detail and organisational skills
• Commercial mindset with understanding of e-commerce performance metrics
• Proficiency in Excel / Google Sheets (pivots, basic formulas)
• Strong communication and stakeholder management skills
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working with AI tools and digital platforms to improve workflows and efficiency
• Curiosity and adaptability towards emerging technologies and automation
• Proactive, ownership-driven, and solution-oriented