Customer Success

We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo; now we need someone who can turn that spark into adoption, retention, and growth.

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  Own the customer journey: setup, onboarding, adoption, and long-term success.

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  Shorten time-to-value: Move customers from demo → value quickly.

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  Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.

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  Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.

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  Build strong relationships that lead to expansions and renewals.

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  Create and refine the playbook: Onboarding processes, success metrics, touchpoints.

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  Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.

• Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.

• Analytical skills: Technical, finance, economics or product background

• Curious & logical: You understand your customer’s business needs and apply to their product configuration

• Customer-facing pro: You know how to excite, guide, and close.

• Sharp communicator: Written, verbal, and human.

• Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.

• Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.

• Background in B2B SaaS, enterprise software, or data-heavy products

• Familiarity with analytics platforms, BI tools, workflow systems, or automation software

• Experience supporting enterprise customers through security, data access, or compliance reviews