Senior Sales/Key Holder

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

As part of our Retail team, you’ll be joining our store in Bicester Outlet, as our Senior Sales / Key holder on a permanent, Full time or part-time basis.

• Supports the team to represent the brand with their personal styling, grooming standards,

demeanor and overall appearance

• Educates the team on our brand identity and ways of working

• Supports the team through change

• Works well under pressure

• Ensures the team understand and conduct themselves in line with our brand values

• Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained

• Communicates relevant company news to the team

• Ensures the team build and nurture customer relationships, creating a loyal customer base

• Helps the team keep up to date with all product, fabrics, design direction, latest trends to

inspire and style outfits to suit the customers

• Understands store targets, budgets and KPI levers

• Motivates and helps the team to deliver personal sales targets and lead by example

• Ensures the store is opened and closed safely and efficiently

• Deploys the team effectively across the store to complete required tasks and meet

deadlines

• Adapt their communication style for individuals

• Provides clarity when providing instructions or giving direction

• Recognises achievements, gives praise as well as constructive feedback to improve

performance