Customer Service Representative

RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We’re more than just a distributor; we’re a team dedicated to innovation, service excellence, and lasting customer relationships.

We’re looking for a Customer Service Representative to join our team and provide outstanding support to our customers and internal teams. In this role, you’ll be a key point of contact for order processing, customer inquiries, and service coordination while helping ensure a smooth and positive customer experience.

• →Respond to customer service inquiries by phone and email in a timely and professional manner
• →Process and track customer orders accurately
• →Assist with invoicing, billing questions, and order status updates
• →Coordinate with sales, operations, and logistics teams to ensure timely delivery
• →Resolve customer concerns and escalate issues when needed
• →Maintain accurate customer records in company systems
• →Support general administrative tasks as needed

• High school diploma or equivalent (college preferred)
• Customer service or administrative experience
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Experience with Microsoft Office; CRM experience is a plus

RelaDyne and its affiliates are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ethnicity, sex, pregnancy, childbirth or related medical conditions, age, disability, genetic information, protected veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

RelaDyne is committed to providing reasonable accommodations to qualified individuals with disabilities (including pregnancy, childbirth or other related medical conditions) to enable them to perform the essential functions of a position and to participate in the application, interview, and hiring process. If you require a reasonable accommodation to participate in the application, interview, or hiring process, please contact Human Resources at humanresources@reladyne.com