Senior Product Designer

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

At Relay, our Product team is responsible for shaping our small business banking platform. Small business owners struggle with clarity around cashflow. Our Product and Design teams obsess over turning that uncertainty into confidence. We spend time with business owners, deeply understanding their needs, so we can design tools that give them financial clarity in everything from everyday banking to AI-powered insights. As a designer here, your work directly impacts how thousands of entrepreneurs make better decisions for their businesses.

We’re looking for a Sr. Product Designer to help design the future of SMB banking – and the future of the Design function at Relay. You’ll be joining a tight-knit design team of seven, working closely with product managers and engineers from day one. We collaborate early in discovery, critique each other’s work weekly, and value strong opinions, weakly held. You’ll have both the autonomy to own initiatives and the support of peers who care about raising the bar together. Check out our design system documentation if you love nerding out on that kind of thing!

• Redesign permissions and notifications so SMBs can confidently delegate financial tasks to their teams.

• Simplify the complexity of transaction and fraud workflows so business owners feel secure without being overwhelmed.

• Shape the first version in designing AI-driven insights that help entrepreneurs forecast cashflow and make smarter decisions.

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  We're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more. We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive.

  If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner.

  Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check and employment verification through Certn.

  Important Notice: Relay’s recruitment team only contacts candidates and corresponds from official corporate email addresses ending in @relayfi.com. We will never ask for sensitive personal data (such as bank account details, credit card numbers, or social security/insurance numbers) during the initial application or interview stages.

• Have 5+ years of experience in product design, with a track record of shipping impactful work.

• Have experience designing SaaS based products.

• Care deeply about craft. Your work shows strong visual sensibility (typography, hierarchy, layout) paired with thoughtful UX design (flows, IA, cross-platform).

• Advocate for design principles and can clearly explain your rationale, ensuring cohesion and consistency across the product experience.

• Know how to own the design process end-to-end, from research and framing through to prototyping and iteration resulting in polished, production-ready design.

• Believe that great design comes from rigour, not shortcuts: you see research, analysis, and iteration as essential parts of creating high-quality work.

• Adapt your tools and methods to fit the stage of the project, and you share best practices with peers while experimenting with new approaches that advance the team’s capabilities.

• Bring a user-centered mindset, making decisions rooted in customer needs while balancing business goals.

• Are comfortable with complex systems and can simplify them into experiences that feel intuitive and trustworthy.

• Use both generative and evaluative research to frame problems and validate solutions, collaborating with product and data teams to ground designs in real insights.

• Share your work transparently, seek feedback, and contribute to raising the craft bar for the whole team.

• Communicate your design decisions clearly — turning rationale into stories that align teammates and spark conviction.

• Have experimented with AI tools for prototyping or user-facing experiences.

• Have worked in fintech, SaaS, or other complex system domains.

• Bring experience designing platform-wide features like permissions, notifications, or multi-tenant systems.

• Have familiarity with front-end development, motion design, or illustration.

• Have mentored or coached peers, helping to raise the design craft of those around you.