Senior Product Manager

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

At Relay, product management is about outcomes, not outputs. We start with real customer problems and build solutions that move the needle for SMBs, and for our business. Our team pairs long-term vision with rapid iteration. We believe that trust is a product feature, and that usability, reliability, and polish aren’t afterthoughts, they’re core to how we earn the confidence of business owners.

Every launch is measured, every release is a chance to learn, and we prioritize relentlessly so we can focus on what matters most. Above all, we never compromise on customer empathy or product craft.

Many small businesses walk a constant cashflow tightrope, and the average SMB has just 27 days of cash on hand. They’re juggling payroll, inventory, contractor payments, and everyday expenses, all while trying to carve out resources to invest in growth. Product Managers at Relay play a central role in solving these problems by building financial products that are simple, intuitive, and impactful.

As Senior Product Manager, you’ll lead a major product area from end-to-end (e.g. core banking, risk, AI Insights, payroll etc). You’ll take new products and features from zero to one, scale existing ones, and directly impact how thousands of entrepreneurs run their businesses.

• Launch and iterate on high priority products ensuring the experiences are simple, intuitive, and trustworthy.

• Improve customer outcomes by driving integrations with banking, accounting, or payment platforms.

• Collaborate with Risk, Data, and Operations to ensure Relay’s products are reliable, secure, and insight-driven.

• Build narratives and roadmaps that align stakeholders, clarify priorities, and inspire confidence, even in the face of ambiguity.

• Partner with Sales, Marketing, and CX to deliver successful launches and drive adoption among SMB customers.

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  We're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more. We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive.

  If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner.

  Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check and employment verification through Certn.

  Important Notice: Relay’s recruitment team only contacts candidates and corresponds from official corporate email addresses ending in @relayfi.com. We will never ask for sensitive personal data (such as bank account details, credit card numbers, or social security/insurance numbers) during the initial application or interview stages.

• At least five years of product management experience, with a track record of shipping and owning products at scale

• Proven ability to take ownership of a product area and influence broader strategy.

• Strong data competency with the ability to self-serve metrics and write basic SQL queries to support decision making

• Excellent storytelling and communication skills: you bring clarity and inspire conviction across engineering, design, and business stakeholders.

• Experience working closely with engineering and design as part of a leadership trifecta to deliver polished, high-quality experiences

• Demonstrated success working cross-functionally with Sales, Marketing, and Customer Experience teams to ensure effective launches and adoption

• Comfort working in ambiguous environments while bringing structure and clarity where needed

• Experimental & curious in your approach to product management (i.e. tooling, processes etc)

• Have experience in fintech products.

• You’ve joined a company at its early stages and have seen it through scale

• You have experience working in a fintech startup

• Are familiar with risk/fraud tools or credit underwriting frameworks.