Principal Product Manager, Forward Deployment

• Define and drive platform capabilities that enable multiple products, regions, and customer segments.
• Identify opportunities to transform market-specific functionality into reusable, scalable platform services.
• Develop strategic frameworks that improve speed-to-market while maintaining a consistent customer experience globally.
• Champion platform-first thinking across product and engineering organizations.
• Engage directly with customers, strategic accounts, field organizations, implementation / white-glove teams, and market leaders to identify emerging workflow challenges and opportunities.
• Translate customer-specific requirements into scalable platform investments and validate product concepts through direct market engagement.
• Identify opportunities to apply generative AI, agentic systems, automation, retrieval technologies, and workflow orchestration to solve meaningful customer problems.
• Set the value metrics for reuse and stickiness, and own the outcomes.

• 10+ years of Product Management experience, customer-facing / outbound, with real technical depth (not surface-level only).
• Masters degree in Computer Science or an Engineering discipline strongly preferred, but not essential.
• Strong product leadership with the ability to influence across complex organizations globally.
• Experience defining and executing platform strategy across multiple products, regions, or customer segments.
• Ability to engage directly with customers and translate customer needs into scalable solutions.
• Deep, hands-on understanding of AI-powered products — generative AI, agents, retrieval/RAG, automation, and workflow orchestration — with the technical fluency to make real architectural and design tradeoffs.
• Strong commercial acumen with the ability to identify growth, monetization, and market expansion opportunities.
• Data-driven approach to decision-making and product investment prioritization.
• Comfort operating in ambiguous environments with shifting goalposts, balancing experimentation with execution.
• Excellent collaboration and stakeholder management skills across cross-functional teams.

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