Front Desk Agent - Sheraton Detroit Metro Airport

• →Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• →Assist in pre-registration and blocking of reservations when necessary.
• →Promptly, accurately and efficiently know how and where to post all charges.
• →Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• →Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• →Review any reservations with special requests and work to block rooms accordingly.
• →Have knowledge of hotel rates, discounts and how to handle each.
• →Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Due to the high volume of applications, we are not able to respond to individual requests for updates.

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Physical Requirements:

• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.