Hilton Marietta - Guest Service Agent (FT or PT)

United States·Marietta Hilton Resort-Mar - MariettaNormalmid

OtherGuest Service Agent

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Overview

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

Technical Tools

OtherGuest Service Agent

~1 min read

→Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
→Promptly, accurately and efficiently know how and where to post all charges.
→Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
→Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
→Review any reservations with special requests and work to block rooms accordingly.
→Have knowledge of hotel rates, discounts and how to handle each.
→Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

High work ethic and self-initiative
May be required to work varying schedules to include nights, weekends, and holidays
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!