Housekeeping Manager NE

Core Responsibilities:
 Schedule, evaluate and direct all housekeeping associates, including room attendants,
houseaides, floor supervisors and laundry associates.
 Coach and counsel associates, providing disciplinary action when and if necessary.
 Help coordinate all daily activities and plan for sufficient staffing to clean guest rooms
and public areas.
 Review the Manager on Duty log and follow up where needed.
 Efficiently inspect guest rooms and public areas daily to ensure the quality assurance
program is being followed.
 Ensure sufficient inventory of supplies and cleaning materials is maintained.
 Responsible for supervising the daily operation of both housekeeping and in-house
laundry.
 Responsible for interviewing, hiring and training of new housekeeping team members.
 Follow up to ensure routine projects are completed, such as carpet shampooing, wall-
washing, mattress rotations, etc.
 Provide associates with the tools they need to perform their jobs.
 Participate in and lead, when appropriate, department meetings, weekly staff meetings,
rooms team meetings, monthly housekeeping inventory of supplies, safety committee
meetings and property MOD program.
 Promptly report all maintenance problems encountered and follow up on the repairs.
 Ensure the key issuance procedure is being followed to safeguard hotel and guest
security.
 Take responsibility for the hotel Lost and Found department.
 Accurately produce and approve budget for the Housekeeping Department and weekly
payroll forecasts, in conjunction with the General Manager.
 Perform other duties as assigned.

Knowledge, Skills, and Competencies:
 High work ethic and self-initiative

 Regular attendance according to established guidelines
 May be required to work varying schedules to reflect the business needs of the property
 Focus and maintain attention to tasks, and complete work assignments on time despite
frequent interruptions
 Use arithmetic for accurately completing time cards and doing inventory
 Understand and efficiently operate computer
 Ability to maintain excellent relationships with staff and maintain staff and guest
confidentiality at all times

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.